Thomas Friedman, columnist for The New York Times and best selling author says that companies today are looking for people who can adapt, learn and innovate in the current, rapidly changing, globally competitive marketplace. Adaptability was imperative in my last management position as I actively participated in the global expansion of both the manufacturing and retail areas of the business. This period of growth required significant changes in policy, processes and service. My ability to learn and improve upon outdated processes helped me advance in management positions where I was responsible for two very high profile areas of the business: Repairs - Returns both operations and customer service. The two departments I managed affected both manufacturing and sales, so improving customer service levels was a goal I worked towards with the executive team. I led the project to rewrite the businesses Customer Care Policies and Procedures, which set guidelines for both the retail stores and wholesale accounts. My unwavering focus on service not only improved the department's image with its customer base but resulted in 25% fewer complaints and a 30 reduction in costs. it also earned me a place on the team responsible for implementing a new call center. Thomas Edison said, "You have to hustle while you wait." So while I, like many others, wait for the economy to improve, I have been working as a full-time consultant in the Contract Management department of a financial clearinghouse. My experience serving customers, negotiating agreements and managing accounts has helped me to make a graceful transition into a very different field. I would welcome the opportunity to discuss my qualification and how I can help your business with its global expansion, outsourcing, and customer service improvement initiatives. Sincerely, Nikki York

PROCUREMENT SPECIALIST/ASSET MANGER @ • Procure IT hardware and software licenses. • Work with IT Procurement team on IT maintenance contracts to meet both budgetary and time requirements. • Maintain software license database: assigning licenses to users as required, adding new purchased license, recycling and recertifying license usage. • Manage hardware and software catalog. Liaison with Hardware and software deployment group as to stock requirements, timelines, model and versions of goods. • Manage catalog request flow, overseeing the review of new product requests to meet all risk and architectural requirements. • Manage Blackberry account: recycling/adding/-canceling circuits. Arranging voice, text, data and international • Vetting Blackberry requests for eligibility, assigning stock deployment, purchasing new devices & accessories From February 2012 to Present (3 years 11 months) TEMPORARY ASSIGNMENT - PROCUREMENT ADMINISTRATOR: @ • Handled consultant contracts from request through completion including amendments. • Maintained vendor database. Obtained new vendor documentation. Updated vendor contacts, annually obtained vendor due diligence. • Managed procurement request renewals, initiating renewals within the system, obtaining quotes and vendor forms. • Maintained CPS files both hard and soft copy. • Obtained high-level signatures for contracts and purchase orders for the entire CPS team. From February 2009 to February 2012 (3 years 1 month) Operations Manager @ • Managed the Repairs Department, led a staff of 17 and handled a yearly volume of 50,000 items. • Decreased costs by 30% and reduced repair turnaround times from 60 to 45 days—responsibilities increased every year. • Managed corporate returns, overseeing $18 million annual flow of product and an additional staff of four people and one supervisor. • Created and improved return processes from all sales outlets, working with the corporate executive committee. • Wrote guidelines and training material for our sixteen retail boutiques and five hundred authorized retailers throughout North America and Asia. • Managed the jewelry repairs department outsourcing project, negotiating and writing the contract with the authorized service center. • Handled all difficult customer relation’s issues—several hundred per year—and worked as part of a team on the implementation of a new CRM solution. From March 2005 to January 2009 (3 years 11 months) Bridal Supervisor @ • Oversaw the transition of all design samples through design process and directly coordinated all consignment to the David Yurman sixteen retail boutiques. • Managed all inventory, including jewelry sample and diamond inventory. • Transitioned a manual process with IT Department to create streamlined systems for consignments, Bill of Materials, and inventory of bridal products including 1+ carat diamonds, sample rings and finished products. • Promoted after 6 months to Repairs Manager. From November 2004 to March 2005 (5 months) Returns Coordinator @ • Developed training materials and trained a staff of four (including new manager) on a newly implemented ERP system. • Teamed with IT and Finance to create new solution processes. • Brought the Returns Department from an 8 month backlog down to current status of 1 month. • Promoted after six months to Bridal Supervisor. From March 2004 to November 2004 (9 months) Office Manager, Executive Coordinator @ Transitioned from sales to luxury goods. Covered short-term assignments as an executive assistant for over 15 companies, including such brands as Sony; Promoted to management after six months on a permanent position at David Yurman. From January 2001 to January 2004 (3 years 1 month) Sales Assistant/ Jr. Recruiter @ • Matched brokerage firms with prospective financial consultants based on personality, payout, gross production & assets and product range. • Built a strong network and top relations with both financial firms and consultants. • Negotiated signing packages. From September 1999 to October 2001 (2 years 2 months) Account Executive @ • Negotiated fees and sold a full range of courier services to companies throughout Manhattan. • Rose to the #2 account executive in New York, managing over two hundred active accounts. • Recognized for having the lowest level of account attrition in the New York area • Rated outstanding in customer service. From January 1997 to January 1999 (2 years 1 month) Certified Diamond Grader @ • Graded diamonds while studying for Graduate Gemological certification. • Consistently named in the top 5% for production, exceeding the monthly evaluation goals. From January 1994 to January 1997 (3 years 1 month)

BA @ Syracuse University Nikki York-Chu is skilled in: Management, Retail, Negotiation, ERP, Training, CRM, Sales, Microsoft Word, Manufacturing, Product Development, Vendor Management, Customer Service, Procurement, Outlook, Budgets