Nigel Poole
Individual Product and Group Customer Service Manager at OptiMedHealth Plans | Americus, Georgia, United States
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Nigel Poole currently serves as the Individual Product and Group Customer Service Manager at OptiMedHealth Plans, where he leverages his extensive expertise in customer service management to enhance the overall client experience. With a passion for establishing and strengthening relationships, Nigel excels in maintaining clear expectations through effective communication, which is vital in the fast-paced healthcare industry. His role involves overseeing the customer service operations for both individual and group health plans, ensuring that all inquiries and concerns are addressed promptly and efficiently.
At OptiMedHealth Plans, Nigel is actively involved in key projects aimed at improving service delivery and customer satisfaction. He leads initiatives that focus on streamlining processes and implementing innovative solutions to meet the diverse needs of clients. His strategic planning skills enable him to identify areas for improvement and develop programs that enhance the customer journey. Additionally, Nigel collaborates closely with cross-functional teams to ensure that service standards are consistently met and exceeded.
Nigel's background in emergency management further enriches his capabilities in customer service. His experience in community outreach and emergency planning equips him with a unique perspective on crisis communication and response, which is invaluable in managing customer expectations during challenging times. With a strong foundation in leadership and program development, Nigel Poole is dedicated to fostering a culture of excellence at OptiMedHealth Plans, where he continues to make a significant impact on the organization and its clients.
Individual Product and Group Customer Service Manager at OptiMedHealth Plans in March 2024 to February 2025
Emergency Management Director at Sumter County Gorgia in March 2013 to February 2024
Disaster Program Manager at American Red Cross Flint River Chapter in August 2001 to January 2014
Interim Chapter Executive at American Red Cross in January 2012 to May 2012
Supervisor at Middle Flint E 911 in October 2005 to August 2010
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Disaster Preparedness
Disaster Risk Reduction
Communication
Public Speaking
Social Networking
Emergency Management
Disaster Response
Disaster Recovery
Social Media
Nonprofits
Community Outreach
Community Development
Creative Writing
Emergency Planning
Fundraising
Event Management
Event Planning
Customer Service
Higher Education
Government
Grants
Grant Writing
Leadership
Non-profits
Microsoft Word
Microsoft Office
Program Management
Program Development
Outlook
Policy
Public Relations
Team Building
Strategic Planning
Teaching
Time Management
Volunteer Management
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Discover more about OptiMedHealth PlansWhat is Nigel Poole email address?
Email Nigel Poole at [email protected]. This email is the most updated Nigel Poole email found in 2026.
What is Nigel Poole phone number?
Nigel Poole phone number is +12298159531 and +14784724731.
How to contact Nigel Poole?
To contact Nigel Poole send an email to [email protected]. If you want to call Nigel Poole try calling on +12298159531 and +14784724731. (updated on November 04, 2024)
What company does Nigel Poole work for?
Nigel Poole works for OptiMedHealth Plans
What is Nigel Poole's role at OptiMedHealth Plans?
Nigel Poole is Individual Product and Group Customer Service Manager
What industry does Nigel Poole work in?
Nigel Poole works in the Government Administration industry.
Nigel Poole Email Addresses
Nigel Poole Phone Numbers
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