Nicole Allen
Senior Partner Program Manager at NICE CXone | Tacoma, Washington, United States
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Nicole Allen serves as the Senior Partner Program Manager at NICE CXone, where she leverages her extensive expertise in program management and contact center technologies to drive strategic initiatives and enhance partner relationships. In her current role, Nicole oversees a diverse array of teams, including Certified Implementation Partners, Reseller Implementation Partners, and Dev One Partners. This multifaceted leadership position requires her to coordinate efforts among senior leadership, project managers, implementation managers, and platform engineers, ensuring that all projects align with organizational goals and deliver exceptional value to clients.
Nicole's commitment to continuous improvement is evident in her approach to quality audits and consultative support. She provides invaluable insights into best practices for solution design and configuration, helping partners optimize their implementations and enhance customer experiences. Her proficiency in analytics, capacity planning, and KPI development enables her to assess project performance rigorously, ensuring that all initiatives meet or exceed expectations.
A lifelong learner, Nicole is passionate about professional development and actively seeks opportunities to expand her skill set. Her expertise in technical project management and strategic planning allows her to navigate complex challenges effectively, while her focus on training and development fosters a culture of growth among her teams. Through her leadership, Nicole not only champions the adoption of industry-leading contact center technologies but also cultivates strong partnerships that drive customer loyalty and satisfaction. As she continues to evolve in her role, Nicole remains dedicated to empowering her teams and partners to achieve excellence in the dynamic landscape of customer experience management.
Senior Partner Program Manager at NICE CXone in June 2022 to Present
Workforce Management Analyst at Cognosante in April 2021 to November 2021
Seasonal Distribution Analyst at Weston Foods (Contract) in October 2019 to May 2021
Census Field Supervisor at U.S. Census Bureau in June 2019 to November 2020
Operations Manager, Workforce Management at Fiserv in August 2015 to March 2016
Consultant, Traffic and Scheduling (Workforce Management) at Nationwide in January 2012 to August 2015
Workforce Management Coordinator at Huntington National Bank in July 2010 to December 2011
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Resource Planning
Escalations Management
Technology Implementation
Management Information Systems (MIS)
Business Reporting
Non-Functional Requirements
Documentation
Product Discovery
Transparency
Product Road Mapping
Objectives and Key Results (OKRs)
Business Case Preparation
Operational Excellence
Digital Supply Chain
Team Coordination
Creative Problem Solving
Identifying New Opportunities
Global Communications
Facilitation
Annual Planning
Workflow Management
Organizational Alignment
Computer Science
User Stories
Technical Project Management
Release Management
Expert Communicator
System Performance
Reliability
Loyalty Programs
Succession Planning
Customer Loyalty
Process Orientation
Workload Prioritization
Road Maps
Operations
Cloud Computing
Multi-country
Timelines
Project Implementation
Operational Requirements
Information Technology
Project Management Office (PMO)
Strategic Initiatives
Resource Management
Presentations
Business Reviews
Business Process Analysis
Requirements Gathering
Critical Thinking
End to End Delivery
Stakeholder Management
Negotiation
Business Transformation
Cross-team Collaboration
Oral Communication
Partner Relationship Management
Demand Planning
Change Management Communications
Contact Center Management
Workforce Management
Program Management
Project Management
Forecasting
Requirements Analysis
Strategy
Service-Level Agreements (SLA)
Strategic Planning
Business Analysis
Analytics
Budgeting
Disaster Recovery
Business Continuity
Vendor Management
Management Consulting
Customer Experience
Salesforce
Cross-functional Team Leadership
Business Acumen
Communication
Coaching
Business Relationship Management
Leadership
Training & Development
Contact Center Technology
Contact Center Strategy
Contact Center Optimization
Capacity Planning
Lean Process Improvement
Staffing Models
Blue Pumpkin
Service Levels
Performance Metrics
Lean Projects
Process Improvement
Associate Engagement
Microsoft Excel
Team Leadership
Operations Management
Business Development
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Discover more about NICE CXoneWhat is Nicole Allen email address?
Email Nicole Allen at [email protected]. This email is the most updated Nicole Allen email found in 2026.
How to contact Nicole Allen?
To contact Nicole Allen send an email to [email protected].
What company does Nicole Allen work for?
Nicole Allen works for NICE CXone
What is Nicole Allen's role at NICE CXone?
Nicole Allen is Senior Partner Program Manager
What is Nicole Allen's Phone Number?
Nicole Allen's phone (206) ***-*356
What industry does Nicole Allen work in?
Nicole Allen works in the It Services And It Consulting industry.
Nicole Allen Email Addresses
Nicole Allen Phone Numbers
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