Security Engineer @ ■ Configuration hardening, assessment, and forensics on public cloud service providers (AWS, Azure, Google, Rackspace, etc.) ■ Manage host-based network access control and VPN technologies ■ Assist in implementing host-based security strategies on a large scale across a variety of environments ■ Develop host-based intrusion detection and prevention (state-based, event-based, signature-based) systems, Firewall and cloud security policies ■ REST API programming using Python or Ruby. ■ Automation via Chef / Ansible to minimize manual work of secure cloud deployment, security monitoring, and incident response for development and production environments From July 2015 to Present (4 months) San Francisco Bay AreaDevOps Engineer @ ■ Migrate entire production environment from a managed hosting environment to a new co-location datacenter built from the ground up ■ Manage all Windows & Linux infrastructure from app to OS, on prod and test, on hardware and cloud ■ Implement, manage & maintain network infrastructure with emphasis on F5 BigIP Load Balancers and Juniper JunOS network equipment ■ Performance optimize the configuration of memcached & ElasticSearch ■ Automate the configuration and deployment of all linux applications ■ Developed monitoring of all equipment using Nagios, Zenoss and SolarWinds From July 2014 to July 2015 (1 year 1 month) San Francisco Bay AreaTechnical Account Manager @ ■ Serve as technical liaison for top 25 customer base (1 million+ in revenue) ■ Support Unix/Linux and Microsoft based systems in a large multi-domain environment. ■ Perform administration of managed products such as Active Directory, Hosted Exchange (2007 & 2010) with MXLogic, Juniper Firewalls with emphasis on VPNs, Tivoli & Cristie Backups, SQL Server & ■ Clustering environments, SAN storage utilizing EMC PowerPath, Nimsoft Advanced Monitoring, Load Balancing, ControlScan & Cloud computing ■ Administer large scale virtual environments including VMWare ESX (v4 & v5) Clusters, HyperV, ZuniCore, Tier 3 Mission Critical Cloud & OnDemand Virtual Environments ■ F5 Big-IP Load Balancing Management, Troubleshooting & Implementation ■ Troubleshoots and crisis-manage top 25 customer technical issues. ■ Perform problem diagnosis and resolution. ■ Complex systems planning ■ Customer Migration and capacity planning ■ Maintain client specific documentation that is used by staff when responding to issues. ■ Provide expert consultation on installations and tools to help customers grow ■ Support Account Directors and Customer Advocates in customer projects ■ Work with customers on new products. ■ Ensure high customer satisfaction during the support process. ■ Assist in inter-department communication and development from internal and customer perspective From December 2011 to July 2014 (2 years 8 months) greater atlanta areaSystem Administrator II @ ■ Served as resident expert on the products supported. ■ Performed administration of Microsoft/IIS based machines in a large multi-domain environment. Serves as liaison and main point of contact for the Product Engineering and Development group(s), providing information regarding server health, product issues and fixes, recommendations and system performance. ■ Reviewed error and audit logs. ■ Performed system restores and form backups as necessary. ■ Worked with vendors, I.T. staff, NSA Engineers, and end users to troubleshoot problems with server applications. ■ Assisted in policing our usage policies (spam, porn, warez, eggdrop bots) and works with customers and internal organizations to find a resolution to the issues. ■ Monitored system performance. ■ Troubleshot and analyzed cause of performance problems. ■ Assisted in the distribution of newly developed software, features, changes, etc to production machines. ■ Performed preventive maintenance on servers. ■ Performed migrations of customer data as needed to maintain balanced loads on systems. From June 2010 to December 2011 (1 year 7 months) Network Administrator @ ■ Configure, deploy, and manage 5 Linux proxy servers to 4 separate branch offices running Squid & DansGuardian for content filter and in-line ClamAV virus scanning and using group policies moved all in-house users onto them ■ Configure and maintain log file and log analyzers for all Linux proxy traffic and provided management reports showing user traffic when needed ■ Configured and deployed Citrix XenApp Servers for secure remote access of company resources and applications ■ Provide support to Management and all sales related departments ■ Maintain all phone systems (Lucent PBX, Intuity & Definity Audix Voicemail systems, ShoreTel VoIP systems) ■ Responsible for overseeing network security via a managed & monitored firewall and IDS system as well as deploying and monitoring Antivirus Servers in both Gainesville and Atlanta branch offices (Symantec Endpoint v11.5) as well as deploying the clients on all systems ■ Manage networks, computers and connectivity for all U.S. branch offices (303 users) - Gainesville, FL (175), Atlanta, GA (70), Fairfax, VA (18), and telecommuters (40) ■ Assist with PDA setups, including BlackBerry devices, and maintain the BlackBerry Enterprise Server ■ Maintain MRTG for servers and service monitoring ■ Maintain Active Directory for U.S. operations From March 2007 to June 2010 (3 years 4 months) Gainesville, Florida AreaIT Manager @ Plan network capacity Maintain backups and storage systems Technical documentation Network security & management Desktop computer support Manage & troubleshoot in-office Switches / WiFi & VPN Facilitated and maintained ample inventory of all IT equipment, peripherals, and repair supplies Maintain vendor relationships and ordering all hardware/software Datacenter cable runs, IVR server setups Perform new user setups including workstations, Active Directory/Exchange accounts, VPN access, Cisco IP Phone setup & building access via HID cards Provided training on internal Web sites, MS Office applications, VPN software, and phone systems Maintain Cisco IP Phone systems via Asterisk From 2006 to 2007 (1 year) Plantation, FLSenior Network Security Analyst @ - Analyzed real-time network security IDS alerts received from 1000+ customers’ monitored devices, and take appropriate action real-time based on customers’ security policy - Manage SOC employees & provide training on new products and to new hires - Point of senior escalation for SOC employees and customer issues - Performed ongoing management of Linux-based customer security appliances including building, software management & upgrades, initial deployment and setup within their company's solution. - Manage & Configure NATs, IPTables Firewall, Routing Tables, In-line Website Proxy Content Filtering (DansGuardian), Anti-SPAM Configuration (SpamAssassin), IDS Configurations & Signatures (Snort), VPN Tunnels (client-to-site & site-to-site via FreeS/WAN) & tcpdump troubleshooting - Performed forensic analysis of Snort IDS security events using Activeworx Security Center, BASE/ACiD, as well as firewall, e-mail, and network traffic logs - Drafted and revising internal technical documentation related to service configuration and management - Monitored queue times of e-mail tickets and real-time IDS alerts, while prioritizing each network event based on severity - Assisted customers with new service and device deployment within their organization and provided technical support via phone and e-mail while tracking all requests through a ticketing system - Provided 24/7 on-call support to assist the SOC with technical issues outside standard business hours From 2004 to 2006 (2 years) Plantation, FLLinux System Administrator @ - Performed administration of Linux and/or Microsoft/IIS based machines in a large multi-domain environment - Provided support on system services such as PLESK, QMail, Apache, DNS and various other services - Monitored system performance on managed servers and took action based on performance issues - Performed preventative maintenance including security updates on dedicated servers - Consoled into systems in datacenter via crash cart to assist in troubleshooting that could not be accomplished remotely - Provided technical support within an SLA to dedicated customers via inbound phone calls and the RT ticketing system From 2003 to 2004 (1 year) Doral, FLTechnical Support - Tier II @ From 2000 to 2003 (3 years) Technical Support @ From 1998 to 2000 (2 years) Fort Lauderdale Area

Nick Raccioppi is skilled in: Data Center, Virtualization, VMware, Load Balancing, DNS, Firewalls, Red Hat Linux, Servers, System Administration, RedHat, Cloud Computing, VMware ESX, TCP/IP, Cluster, vSphere, SAN, Linux, Networking, Technical Support, Troubleshooting, Software Installation, VPN, High Availability, Network Security, Windows Server, Disaster Recovery, Apache, DHCP, VMware Infrastructure, Storage, Microsoft Exchange, Juniper, Hyper-V, Network Administration, IIS, Citrix, Linux System..., Storage Area Networks, Hardware, Active Directory, WAN, Operating Systems, System Deployment, Security, Ubuntu, Xen, IT Operations, Software Documentation, Cisco Technologies, CentOS