Nicholas Fisk
Senior Director - Sales Technology Product Management at Optimum | Boise Metropolitan Area
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Nicholas Fisk serves as the Senior Director of Sales Enablement at Optimum, where he leverages his extensive expertise in relationship selling and strategic planning to drive transformative initiatives within the organization. In this pivotal role, Nicholas is responsible for defining the technology strategy and roadmap for Consumer Sales Systems, ensuring that the tools and processes in place not only meet current demands but are also scalable for future growth. His keen analytical skills enable him to assess and enhance business processes, directly supporting the execution of B2C sales activities, which is crucial in today’s fast-paced market.
Nicholas oversees the inbound and offline Back Office teams, ensuring that Sales Order Support functions are executed seamlessly across Retail, Inbound Call Centers, and Indirect Sellers. This oversight is critical in maintaining operational efficiency and delivering exceptional customer experiences. His ability to lead cross-functional teams and foster a culture of agile leadership has been instrumental in navigating the complexities of change management, particularly in a landscape that is constantly evolving.
Key projects under Nicholas's direction include the implementation of innovative sales enablement tools that empower teams to achieve their targets while enhancing business continuity. His big-picture thinking and results-driven approach have not only fueled product innovation but have also positioned Optimum as a leader in the industry. With a focus on team building and program management, Nicholas continues to inspire his teams to embrace challenges and turn them into opportunities for growth, solidifying his reputation as a forward-thinking executive in the sales enablement arena.
Senior Director - Sales Technology Product Management at Optimum in May 2024 to Present
Director of Product Management & Development at AT&T in March 2021 to May 2024
Principal Project Manager at AT&T in March 2019 to March 2021
Senior Project Program Manager at AT&T in March 2016 to March 2019
Analyst 2, Process Improvement at DIRECTV in April 2015 to March 2016
Site Analyst, Process Improvement at DIRECTV in June 2014 to April 2015
Specialist 2, Customer Care Office of the President at DIRECTV in March 2010 to June 2014
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Customer Loyalty
Salesforce Lightning
Security
Data Management
App Logic
Relationship Selling
Business Agility
Scaled Agile Framework
Agile Leadership
Scrum
Strategic Planning
Product Development
Product Vision
Product Strategy
Product Leadership
Agile Methodologies
Microsoft PowerPoint
Operational Excellence
Performance Reviews
Communication
Coaching & Mentoring
Account Management
Sales
Advertising
Customer Retention
Social Media
Integrated Marketing
Call Center
CRM
Customer Service
Customer Satisfaction
Call Centers
Interviews
Management
Project Management
Cross-functional Team Leadership
Team Building
Process Improvement
Leadership
Training
Customer Experience
Program Management
Team Leadership
Coaching
Analysis
Change Management
Business Process Improvement
Contact Centers
Technical Product Management
Business Valuation
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Discover more about OptimumWhat is Nicholas Fisk email address?
Email Nicholas Fisk at [email protected]. This email is the most updated Nicholas Fisk email found in 2026.
What is Nicholas Fisk phone number?
Nicholas Fisk phone number is +12088507932 and +12083314046.
How to contact Nicholas Fisk?
To contact Nicholas Fisk send an email to [email protected]. If you want to call Nicholas Fisk try calling on +12088507932 and +12083314046.
What company does Nicholas Fisk work for?
Nicholas Fisk works for Optimum
What is Nicholas Fisk's role at Optimum?
Nicholas Fisk is Senior Director - Sales Technology Product Management
What industry does Nicholas Fisk work in?
Nicholas Fisk works in the Telecommunications industry.
Nicholas Fisk Email Addresses
Nicholas Fisk Phone Numbers
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