Neil Mursener
Site Operations Manager at Dansons | Gilbert, Arizona, United States
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As the Site Operations Manager at Dansons, Neil Mursener plays a pivotal role in driving customer care operations for the renowned outdoor cooking brands, Louisiana Grills and Pit Boss. With over 17 years of experience in customer solution sales, Neil has honed his expertise in developing and implementing marketing, sales, and service strategies that not only enhance customer satisfaction but also foster brand loyalty. His leadership in customer care is crucial as Dansons continues to expand its footprint in the outdoor cooking division, offering innovative wood pellet and charcoal grills tailored to meet the diverse needs of modern retailers.
Neil's current projects focus on optimizing customer engagement through data-driven insights and key performance indicators (KPIs). By leveraging his skills in business strategy and project management, he has successfully led cross-functional teams to streamline operations, increase productivity, and improve the overall customer experience. His commitment to driving results is evident in his initiatives aimed at enhancing the Net Promoter Score (NPS), a critical metric for gauging customer satisfaction and loyalty.
In an industry where customer expectations are continually evolving, Neil's ability to coach and mentor his team has been instrumental in fostering a culture of excellence within the customer care department. His strategic vision aligns with Dansons' mission to provide the best value per square inch in outdoor cooking products, ensuring that both the Louisiana Grills and Pit Boss lines remain competitive in a dynamic market. As Neil continues to navigate the challenges of site management, his focus on delivering exceptional customer service positions Dansons for sustained growth and success in the outdoor cooking arena.
Senior Operations Manager at W.C. Bradley Co. in June 2023 to Present
Site Operations Manager at Dansons in June 2021 to March 2025
Site Manager, Customer CARE - PitBoss & Louisiana Grills @ Dansons at Dansons in June 2021 to March 2025
Senior Director of Sales at Reach.AI at REACH.ai in December 2021 to April 2022
Vice President Operations at Pass Enterprises LLC in March 2021 to April 2022
Manager, Inside Sales Existing Accounts at Zip Recruiter at ZipRecruiter in November 2019 to March 2021
US Operations Manager at GoDaddy in June 2011 to October 2019
OEM Sales Manager at Barron Lighting Group in January 2008 to June 2011
Profit Center Manager at CED in January 2004 to December 2008
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Operations Management
Director level
Customer Experience Management
Sales Operations
Leadership
Team Leadership
Customer Service
Team Building
Management
Training
Policies & Procedures Development
Driving Results
Team Management
Customer Experience
Coaching
Key Performance Indicators
Standard Operating Procedure (SOP)
Coaching & Mentoring
People Management
Recruiting
Business Process Improvement
Customer Satisfaction
Operational Efficiency
Vendor Management
Performance Metrics
Contact Centers
Business Operations
Hiring
Operational Excellence
Business Process
Strategy
Operational Activities
Cross-functional Team Leadership
Customer Relationship Management (CRM)
Multiple Sites
Business Development
People Development
Business Strategy
• BUSINESS OPERATIONS
• BUSINESS PROCESS IMPROVEMENT
• COACHING
Salesforce
Project Management
Strategic Planning
Sales Management
Team Motivation
Customer Engagement
Solution Selling
Call Center Development
Increase Productivity
Business Efficiency
Cost Efficiency
New Business Opportunities
Net Promoter Score
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Discover more about DansonsWhat is Neil Mursener email address?
Email Neil Mursener at [email protected]. This email is the most updated Neil Mursener email found in 2026.
How to contact Neil Mursener?
To contact Neil Mursener send an email to [email protected]. (updated on November 04, 2024)
What company does Neil Mursener work for?
Neil Mursener works for Dansons
What is Neil Mursener's role at Dansons?
Neil Mursener is Site Operations Manager
What is Neil Mursener's Phone Number?
Neil Mursener's phone (602) ***-*319
What industry does Neil Mursener work in?
Neil Mursener works in the Manufacturing industry.
Neil Mursener Email Addresses
Neil Mursener Phone Numbers
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