Neil Blagden's Professional Skills Radar Chart
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Neil Blagden's Estimated Salary Range
Frequently Asked Questions about Neil Blagden
What company does Neil Blagden work for?
Neil Blagden works for Finastra
What is Neil Blagden's role at Finastra?
Neil Blagden is Chief Customer Officer
Neil Blagden's phone +44 ** **** *366
What industry does Neil Blagden work in?
Neil Blagden works in the Telecommunications industry.
About Neil Blagden
💼 Past Experience
,When Neil Blagden was first hired as a CCO at FinastraIndustry of Telecommunications in 2015, he likely knew nothing about the company or the customer experience. This was a significant change for him as he was now responsible for both the customer experience and the competitive performance of the company.This week, Blagden heard about the US-China trade conflict and the ways that it could impact the customer experience. He was clear that the company was committed to quality customer service and would do everything in its power to resolves the issue however this would entail a significant investment in manpower and resources. Since his arrival, Blagden has made gradual but steady progress in working towards a customer-centric culture within the company.His vision for Finastra is to make sure that every customer is treated with respect and importance, no matter their location or purchasing power. This is something that has been a challenge for the company in the past, as it’s often difficult to align the company’s interests with customer needs. However, Blagden is determined to make a dent in this area and is making significant progress. Although he is not yet finished implementing his vision, Blagden is confident that he has started to change the culture at the company for the better. In his time as CCO, Blagden has identified a number of areas in which the company could improve and has made steady progress in addressing these areas.Some of the areas he has focused on are:1. There is a need for a customer care representative for each market segment.2. There is a lack of trained customer service reps and they are not adequate in resolving customer issues.3. The company is struggling to provide an efficient and satisfying customer experience online.4. The company needs to invest more in customer data to better understand customers’ needs.5. There is a lack of written customer service policies and procedures.Blagden’s progress has been impressive, and his vision for the company is one that is gradually but surely taking root.This is a company that is committed to providing an excellent customer experience, regardless of the situation.
Neil Blagden's education began at Collingwood College where he studied Business Administration. After completing his studies, Neil worked as a financial advisor. Neil then commenced his career in sales and marketing, working as a sales representative for a number of organizations. Neil has experience in both customer service and sales, and is known for his outgoing nature and ability to always be meeting new challenges. He has also gained an extensive knowledge of the financial industry, and is able to offer his clients dedicated support.He is currently a business advisor with herrell.com, and is responsible for providing professional support to their clients through their web-based business. This has included helping to develop and maintain their website, and also providing resources and assistance as needed. Neil is one of the most experienced business advisors available, and his knowledge and ability make him an extremely valuable asset to herrell.com. He is also an experienced speaker and presenter, and has given presentations on a variety of business topics. Neil is committed to providing professional and supportive services to his clients, and is a integral part of herrell.com. He is a liability-free assures that his clients have complete confidence in him, and he is a highly respected member of the business community.
💡 Technical & Interpersonal Skills
Neil Blagden began his professional career as alinear engineer at Alcoa, where he rose through the ranks to become network manager. He then spent five years as a research engineer at Qualcomm, where he was responsible for developing Qualcomm’s high performance LAN and wireless solutions. After leaving Qualcomm, he spent four years as the product manager of a software development company, where he focused on creating innovative mobile software products. During this time, he also served as the technical manager for a cellular services company.After spending two years as a consultant, Neil Blagden joined Alcoa as aTechnology Master Technician in 2000. He worked his way up through the company’s technical ranks, eventually becoming a Manager of Technology in 2006. During his time at Alcoa, he led the design and architecture of a number of new technology products, including the Powermatic and Catalyst families of products.In his current role as C.C.O. at FinastraIndustry of Telecommunications, Neil Blagden is responsible for developing and managing the company’s technology strategies and improving customer relationships. He is also responsible for driving the company’s innovative product development, and for working with key partners to expand its presence in the industry. Neil Blagden is a highly skilled engineer with a wealth of experience in networking, product development, and customer relations. He has a great sense of cartoon, and is comfortable working in a team. He is also an excellent communicator and has a deep knowledge of technology.If you are looking for an engineer with the skills and experience needed to lead and manage a technology company, then you need to seek out Neil Blagden.
In a nutshell
Extraversion (E), Intuition (N), Thinking (T), Judging (J)
2 year(s), 0 month(s)
There's 93% chance that Neil Blagden is seeking for new opportunities
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