Nathan Lim
Business Entrepreneur at Self-employed | Palisades Park, New Jersey, United States
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Nathan Lim is a dynamic business entrepreneur with a robust background in customer experience (CX) and digital experience (DX) innovation. Currently self-employed, Nathan leverages his extensive expertise in global business process outsourcing (BPO) operations to drive transformative projects that enhance client engagement and operational efficiency. His proven track record in business consulting and project management positions him as a thought leader in the industry, where he is dedicated to redefining the standards of customer service through cutting-edge contact center technologies.
In his current role, Nathan is spearheading several key projects focused on implementing Contact Center as a Service (CCaaS) solutions that streamline operations and elevate customer interactions. His strategic approach to new business development has enabled him to identify and capitalize on emerging market trends, ensuring that his clients remain competitive in an ever-evolving landscape. Nathan's proficiency in performance management and process auditing allows him to deliver actionable insights through comprehensive KPI reports, empowering organizations to make data-driven decisions.
As a passionate advocate for digital strategy, Nathan is committed to integrating innovative technologies that enhance the customer journey. His expertise in contact center management and the Project Management Office (PMO) framework ensures that projects are executed with precision and accountability. By fostering a culture of continuous improvement and leveraging his skills in business development, Nathan Lim is not only driving growth for his clients but also setting new benchmarks for excellence in the customer experience sector.
Business Entrepreneur at Self-employed in June 2024 to Present
Head of Digital Transformation & ITO Division at CEF Solutions Inc. in September 2023 to May 2024
Director of Project Management Officer at CEF Solutions Inc. in December 2022 to August 2023
Senior Manager Program Management at CEF Solutions Inc. in December 2019 to December 2022
Process Innovation Manager at CEF Solutions Inc. in December 2016 to December 2019
Customer Service Project Manager at Samsung SDS Latin America in March 2012 to November 2016
Assistant Project Manager at SAMSUNG SDS KOREA in January 2008 to August 2011
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Contact Center Management
Contact Center as a Service (CCaaS)
Software as a Service (SaaS)
Digital Engagement
Customer Experience
Global Talent Acquisition
Business Development
Project Management Office (PMO)
New Business Development
Business Process Improvement
Business Process Outsourcing (BPO)
Vendor Management
Process Auditing
Avaya IP Telephony
Verint Workforce Optimization
F5 BigIP
Genesys
KPI Implementation
Performance Management
Customer Experience Management
Contact Center Consulting
Contact Center Technology
Contact Center Operations
IT Project & Program Management
Digital Strategy
Root Cause Analysis
Statistical Data Analysis
Business Strategy
KPI Reports
Data Center Relocation
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Discover more about Self-employedWhat is Nathan Lim email address?
Email Nathan Lim at [email protected]. This email is the most updated Nathan Lim email found in 2026.
How to contact Nathan Lim?
To contact Nathan Lim send an email to [email protected]. (updated on September 13, 2024)
What company does Nathan Lim work for?
Nathan Lim works for Self-employed
What is Nathan Lim's role at Self-employed?
Nathan Lim is Business Entrepreneur
What is Nathan Lim's Phone Number?
Nathan Lim's phone (201) ***-*155
What industry does Nathan Lim work in?
Nathan Lim works in the Business Consulting And Services industry.
Nathan Lim Email Addresses
Nathan Lim Phone Numbers
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