Nancy Sheherhers
Vice President of Client Success at Family First | Los Angeles Metropolitan Area
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As Vice President of Client Success at Family First, Nancy Sheherhers leverages her extensive 18 years of experience in client relations and customer engagement to drive exceptional outcomes for both clients and caregivers. Under her leadership, Family First has implemented innovative strategies that prioritize client satisfaction and retention, consistently achieving top-tier performance metrics. Nancy is adept at utilizing key performance indicators to assess and enhance the client experience, ensuring that the caregiving platform not only meets but exceeds user expectations.
In her current role, Nancy spearheads several key projects aimed at optimizing the integration of Family First's expert caregiving platform with its leading electronic medical record (EMR) system. Her expertise in solution-based sales has been instrumental in identifying upsell opportunities that align with client needs, thereby fostering long-term partnerships. By cultivating relationships built on trust and transparency, Nancy ensures that clients feel supported and empowered to navigate their caregiving challenges effectively.
Nancy's commitment to driving quantifiable, best-in-class practices within the organization is evident in her proactive approach to fiscal management and business operations. She champions the use of advanced AI and natural language processing (NLP) technologies to enhance caregiver support, ensuring that Family First remains at the forefront of the caregiving industry. With a keen focus on relationship building and customer success, Nancy continues to elevate Family First’s reputation as a leader in providing comprehensive solutions that address the complexities of caregiving in today’s fast-paced environment.
Vice President of Client Success at Family First in November 2021 to Present
Director, Customer Success at Unite Us in July 2021 to October 2021
Client Executive at Quantum Health in May 2018 to July 2021
Account Executive at Teladoc in January 2018 to May 2018
Account Executive at Best Doctors in March 2015 to May 2018
Senior National Account Manager at Precept in May 2013 to February 2015
Senior Analyst, Product Management at Blue Shield of California in June 2012 to May 2013
Senior Associate Sales Rep at Blue Shield of California in June 2007 to June 2012
Client Development Manager at UnitedHealthcare in January 2006 to May 2007
Associate Account Manager at UnitedHealthcare in January 2005 to January 2006
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Key Performance Indicators
Business Process
Business Operations
Project Planning
Early-stage Startups
Performance Oriented
Onboarding
Google Workplace
Negotiation
Slack
Start-ups
Project Management
Client Services
Operations Management
Client Relations
Client Onboarding
Account Expansion
Fiscal Management
Content Creation
Business Reporting
Operations
Diversity
Customer Journeys
Customer Engagement
Regulatory Compliance
Software as a Service (SaaS)
Customer Success
Cross-functional Partnerships
Salesforce.com
Healthcare
Managed Care
Account Management
Selling
Process Improvement
Insurance
Sales
Employee Benefits
Health Insurance
Strategic Planning
Underwriting
Customer Relationship Management (CRM)
Leadership
Communication
Business Strategy
Strategy
Customer Experience
Relationship Building
Employee Training
Team Leadership
Customer Retention
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Discover more about Family FirstWhat is Nancy Sheherhers email address?
Email Nancy Sheherhers at [email protected] and [email protected]. This email is the most updated Nancy Sheherhers email found in 2026.
What is Nancy Sheherhers phone number?
Nancy Sheherhers phone number is +16268338085 and +19257431565.
How to contact Nancy Sheherhers?
To contact Nancy Sheherhers send an email to [email protected] or [email protected]. If you want to call Nancy Sheherhers try calling on +16268338085 and +19257431565. (updated on November 04, 2024)
What is Nancy Sheherhers net worth?
Nancy Sheherhers has an estimated net worth of $750,000 to $999,999
What company does Nancy Sheherhers work for?
Nancy Sheherhers works for Family First
What is Nancy Sheherhers's role at Family First?
Nancy Sheherhers is Vice President of Client Success
What industry does Nancy Sheherhers work in?
Nancy Sheherhers works in the Hospitals And Health Care industry.
Nancy Sheherhers Email Addresses
Nancy Sheherhers Phone Numbers
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