Mostafa Badawi
Director Of Customer Service at Orange Business Services | Egypt
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Mostafa Badawi serves as the Director of Customer Service at Orange Business Services, where he leverages over 16 years of extensive experience in high-growth environments to enhance customer satisfaction and operational efficiency. His expertise in IT Service Management and ITIL frameworks has been pivotal in establishing and monitoring customer service standards that align with recognized benchmarks. Mostafa's role involves conducting thorough audits of customer support procedures, which not only ensures compliance but also fosters a culture of continuous improvement across the organization.
One of his key projects includes the implementation of standardized customer service protocols across regional offices, promoting consistency and excellence in service delivery. By maintaining open lines of communication with the leadership team, Mostafa effectively manages customer service effectiveness, utilizing performance metrics to drive strategic decisions. His ability to build strong relationships with field operations teams has been instrumental in creating a cohesive approach to customer service, ensuring that the needs of clients are met promptly and effectively.
Mostafa's skill set encompasses a blend of technical and managerial proficiencies, including Networking, PMP, and an Agile Mindset, which he employs to navigate the complexities of customer service in a rapidly evolving industry. His executive presence and exceptional people management skills enable him to communicate effectively with executive teams, fostering collaboration and alignment on customer-centric initiatives. Under his leadership, Orange Business Services continues to thrive, setting new standards for customer service excellence in the telecommunications sector.
Director Of Customer Service at Orange Business Services in October 2020 to Present
Senior Customer Service Manager at Orange Business Services in October 2019 to October 2020
Customer Service Manager at Orange Business Services in August 2017 to October 2020
Senior operation manager at Orange Business Services in January 2012 to August 2017
Senior Team Leader at Orange Business Services in June 2010 to December 2011
Incident Management - Senior Specialist at Orange Business Services in January 2008 to June 2010
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ITIL
Telecommunications
Team Leadership
Team Management
Management
Networking
Incident Management
Service Delivery
Troubleshooting
IT Service Management
CCNA
Cisco Technologies
Program Management
Technical Support
PMP
Mastery of customer service
Excellent people management skills - communication, teamwork, and leadership
Strong cross-functional organizational skills
Agile Mindset
Executive Presence and proven ability to communicate professionally with executive teams.
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Discover more about Orange Business ServicesWhat is Mostafa Badawi email address?
Email Mostafa Badawi at [email protected]. This email is the most updated Mostafa Badawi email found in 2026.
How to contact Mostafa Badawi?
To contact Mostafa Badawi send an email to [email protected].
What company does Mostafa Badawi work for?
Mostafa Badawi works for Orange Business Services
What is Mostafa Badawi's role at Orange Business Services?
Mostafa Badawi is Director Of Customer Service
What is Mostafa Badawi's Phone Number?
Mostafa Badawi's phone (**) *** *** 141
What industry does Mostafa Badawi work in?
Mostafa Badawi works in the Civic And Social Organizations industry.
Mostafa Badawi Email Addresses
Mostafa Badawi Phone Numbers
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