Moayed Sultan
Director of Customer Insights at GOSI - General Organization for Social Insurance | Riyadh, Saudi Arabia
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As the Director of Customer Insights at the General Organization for Social Insurance (GOSI), Moayed Sultan plays a pivotal role in shaping the organization’s approach to customer experience and service delivery. With a passion for creating exceptional customer journeys, he leads a comprehensive research framework that utilizes diverse methodologies, including field studies and behavioral analysis. By integrating data science and business intelligence, Moayed generates actionable insights that drive the development of customer-centric products and services. His expertise in organizational development and strategic planning enables him to identify key trends and pain points within the customer journey, facilitating the implementation of initiatives that significantly enhance customer satisfaction.
Moayed's current projects focus on leveraging advanced analytics to refine GOSI’s service offerings, ensuring they meet the evolving needs of their clientele. He is instrumental in fostering a culture of continuous improvement, where customer feedback is not only welcomed but actively sought out and utilized to inform decision-making processes. His skills in digital strategy and business analysis empower him to navigate the complexities of customer support and dispute resolution, ensuring that GOSI remains responsive and adaptive in a rapidly changing environment.
Through his leadership, GOSI is not just responding to customer needs but anticipating them, thereby positioning the organization as a leader in customer experience within the social insurance sector. Moayed Sultan’s commitment to excellence and innovation continues to drive GOSI’s mission of delivering superior services, ultimately contributing to the overall enhancement of the customer experience and organizational success.
Director of Customer Insights at GOSI - General Organization for Social Insurance in March 2022 to Present
Director Of Customer Care at GOSI - General Organization for Social Insurance in October 2019 to March 2022
Service Delivery Model Program Manager at GOSI - General Organization for Social Insurance in October 2016 to October 2019
Branches & Operation Team Leader at GOSI - General Organization for Social Insurance in February 2016 to May 2017
Audit Supervisor at GOSI - General Organization for Social Insurance in January 2014 to January 2016
Insurance auditor at GOSI - General Organization for Social Insurance in May 2011 to January 2014
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Organizational Development
Organizational Effectiveness
HR Transformation
KPI Implementation
Key Metrics
Complaint Investigations
Customer Service
Customer Support
Cross-functional Team Leadership
Dispute Resolution
Conflict Management
Digital Strategy
Customer Insight
Requirements Analysis
Brand Management
Customer Experience Analysis
Research Skills
Brand Development
Analytical Skills
Project Management
Business Analysis
Process Improvement
Project Planning
Change Management
Data Analysis
Operations Management
Business Development
Customer Relationship Management (CRM)
Sustainability
Customer Satisfaction
Service-Level Agreements (SLA)
Budgeting
Strategic Planning
Business Process Improvement
Business Planning
Analytics
Business Strategy
Business Process
Quality Assurance
Quality Control
Microsoft Office
Negotiation
Management
Leadership
Team Leadership
Team Building
Team Management
Problem Solving
Organization Re-structuring
Customer Experience
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Discover more about GOSI - General Organization for Social InsuranceWhat is Moayed Sultan email address?
Email Moayed Sultan at [email protected]. This email is the most updated Moayed Sultan email found in 2026.
How to contact Moayed Sultan?
To contact Moayed Sultan send an email to [email protected]. (updated on September 13, 2024)
What company does Moayed Sultan work for?
Moayed Sultan works for GOSI - General Organization for Social Insurance
What is Moayed Sultan's role at GOSI - General Organization for Social Insurance?
Moayed Sultan is Director of Customer Insights
What is Moayed Sultan's Phone Number?
Moayed Sultan's phone (**) *** *** 162
Moayed Sultan Email Addresses
Moayed Sultan Phone Numbers
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