Mitchell Bergstrand
Sr. Manager, Quality Assurance & Productivity (Insurtech) at PEAK6 | Kansas City, Missouri, United States
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Mitchell Bergstrand currently serves as the Senior Manager of Quality Assurance & Productivity at PEAK6, where he leverages his extensive experience in call center operations and project management to drive excellence in the Insurtech sector. With a robust background spanning 17 years in call center environments and over a decade in project and program management, Mitchell is a performance-driven strategic thinker adept at navigating complex operational landscapes. His role involves not only overseeing quality assurance processes but also fostering a culture of continuous improvement through effective training and coaching of leaders on productivity tracking and data analysis.
At PEAK6, Mitchell spearheads key initiatives aimed at enhancing communication standards and streamlining Standard Operating Procedures (SOPs) for QA personnel. By implementing rigorous training programs and developing comprehensive end-of-month summaries for stakeholders, he significantly elevates the department's brand and identity across the organization. His expertise in Lean Six Sigma methodologies allows him to identify inefficiencies and implement process improvements that yield measurable results.
Mitchell’s collaborative approach and strong supervisory skills enable him to influence at all levels, ensuring that cross-functional teams align with the company’s strategic objectives. His commitment to operational excellence and stakeholder engagement positions him as a pivotal leader in driving productivity and quality assurance initiatives within the fast-evolving Insurtech landscape. As a subject matter expert in product road mapping and culture change, Mitchell continues to be a vital asset to PEAK6, championing innovative solutions that enhance overall performance and customer satisfaction.
Sr. Manager, Quality Assurance & Productivity (Insurtech) at PEAK6 in April 2023 to Present
Manager, Client Service (Insurtech) at PEAK6 in June 2022 to April 2023
Contact Center Manager, Client Experience (National Flood Services) at PEAK6 in March 2021 to June 2022
Contact Partner Manager at H&R Block in January 2017 to November 2020
Manager of Operations at U.S. Bank in January 2013 to January 2017
Team Manager at Wells Fargo in January 2007 to October 2012
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Northwest Missouri State University
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Written Communication
Subject Matter Experts
Sprint Planning
Product Strategy
Product Road Mapping
Product Requirements
Culture Change
Contact Center Strategy
Supervisory Skills
Customer-Focused Service
Operations
Operational Oversight
Communication
Operations Management
Business Process Improvement
Stakeholder Engagement
Talent Management
Presentations
Performance Management
Organizational Development
Leading transformational change
Influence At All Levels
Customer Satisfaction
Problem Solving
Leadership Development
Development Strategy
Project Management
Lean Six Sigma
COPC Implementation Leader
Strategic Planning
Team Building
Leadership
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Discover more about PEAK6What is Mitchell Bergstrand email address?
Email Mitchell Bergstrand at [email protected]. This email is the most updated Mitchell Bergstrand's email found in 2026.
How to contact Mitchell Bergstrand?
To contact Mitchell Bergstrand send an email to [email protected].
What company does Mitchell Bergstrand work for?
Mitchell Bergstrand works for PEAK6
What is Mitchell Bergstrand's role at PEAK6?
Mitchell Bergstrand is Sr. Manager, Quality Assurance & Productivity (Insurtech)
What is Mitchell Bergstrand's Phone Number?
Mitchell Bergstrand's phone (316) ***-*272
What industry does Mitchell Bergstrand work in?
Mitchell Bergstrand works in the Retail industry.
Mitchell Bergstrand Email Addresses
Mitchell Bergstrand Phone Numbers
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