Miranda Balcar
Senior Director, Customer Success at Propelus | Jacksonville, Florida, United States
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As the Senior Director of Customer Success at Propelus, Miranda Balcar plays a pivotal role in transforming the client experience within the Healthcare IT sector. With over five years of specialized expertise, she is dedicated to developing and implementing customer success strategies that not only enhance client satisfaction but also drive long-term value. At Propelus, she leads a talented team focused on ensuring that clients effectively leverage Propelus’s innovative solutions—CE Broker, EverCheck, and Immuware—to optimize their workforce management processes.
Miranda's strategic vision is evident in her current projects, which include the rollout of enhanced customer support initiatives and the integration of advanced analytics to better understand client needs. Her commitment to building strong, collaborative relationships with clients allows her to identify opportunities for improvement and innovation, ensuring that Propelus remains at the forefront of the Healthcare IT landscape. She excels in large group facilitation, enabling her to lead workshops and training sessions that empower clients to maximize the use of Propelus’s technology.
Her proficiency in tools like HubSpot and her background in strategic planning enable her to craft tailored solutions that align with each client’s unique goals. Miranda’s leadership style fosters a culture of teamwork and accountability, driving her team to exceed performance metrics and deliver exceptional customer service. Through her unwavering commitment to client success, Miranda Balcar is not only enhancing the client experience but also contributing to Propelus’s mission of modernizing how professionals, employers, regulators, and associations collaborate effectively.
Senior Director, Customer Success at Propelus in April 2024 to Present
Director, Customer Success at Propelus in March 2023 to March 2024
Director, Customer Services at Propelus in March 2022 to March 2023
Manager, Customer Services at Propelus in October 2019 to March 2022
Customer Success Manager at Propelus in July 2018 to October 2019
Account Manager at Lifestyle Marketing in September 2017 to July 2018
Marketing Specialist at Client Focused Media - CFM in October 2016 to September 2017
Registrar & Marketing Coordinator at TEAMeffort (Non-Profit Organization) in September 2012 to September 2016
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Coaching & Mentoring
Customer Support
Customer Success
Cross-functional Team Leadership
Business-to-Business (B2B)
Leadership
Software as a Service (SaaS)
Strategic Planning
Customer Service
Large Group Facilitation
Writing
Social Media Marketing
Digital Marketing
Content Management
Email Marketing
HubSpot
Wordpress
Leadership Development
Team Leadership
Management
Public Speaking
Fundraising
Inbound Marketing
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Discover more about PropelusWhat is Miranda Balcar email address?
Email Miranda Balcar at [email protected]. This email is the most updated Miranda Balcar email found in 2026.
What is Miranda Balcar phone number?
Miranda Balcar phone number is +19128444592.
How to contact Miranda Balcar?
To contact Miranda Balcar send an email to [email protected]. If you want to call Miranda Balcar try calling on +19128444592.
What company does Miranda Balcar work for?
Miranda Balcar works for Propelus
What is Miranda Balcar's role at Propelus?
Miranda Balcar is Senior Director, Customer Success
What industry does Miranda Balcar work in?
Miranda Balcar works in the Software Development industry.
Miranda Balcar Email Addresses
Miranda Balcar Phone Numbers
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