Mike Will
BUSINESS CONSULTANT Customer and Operations Executive Management at DDC LLC | Paso Robles, California, United States
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Mike Will is a seasoned Business Consultant specializing in Customer and Operations Executive Management, with over 30 years of extensive experience in enhancing customer service and operational efficiency across various sectors. Currently serving as the Vice President of Customer Solutions at ShotSpotter, Inc., Mike leverages his deep expertise in telecommunications and SaaS to drive innovative customer support strategies that align with the evolving needs of modern businesses. His previous role as Vice President of Operations and Support at Public Wireless, Inc. further solidified his reputation as a transformative leader capable of implementing effective change management initiatives.
At DDC LLC, Mike operates as a strategic consultant for startups and growing organizations, focusing on the development, launch, and retooling of customer service and technical support programs. His unique ability to assess and enhance customer situations has earned him the nickname 'The Cleaner,' as he consistently drives teams toward positive outcomes, whether dealing with internal challenges or external client interactions. Mike’s approach to program management and strategic planning is rooted in continuous improvement, ensuring that organizations not only meet but exceed customer expectations.
With a robust skill set that includes international business acumen, product development, and operational excellence, Mike is adept at navigating the complexities of customer success in today’s fast-paced market. His commitment to fostering strong customer relationships and optimizing operational processes positions him as a valuable asset to any organization looking to elevate its customer service capabilities and achieve sustainable growth.
BUSINESS CONSULTANT Customer and Operations Executive Management at DDC LLC in January 2004 to Present
President and CEO at Silke Communications, Inc. in November 2022 to November 2023
Vice President of Service Solutions at ShotSpotter, Inc. in November 2014 to July 2021
Vice President Operations & Support at Public Wireless in April 2011 to November 2014
Vice President Customer Operations at U4EA Wireless in May 2008 to November 2009
Vice President Customer Operations at NextHop Technologies in November 2005 to May 2008
Vice President Manufacturing at Larscom Inc. in February 2002 to November 2003
Vice President Customer Support at Larscom Inc. in November 2000 to November 2003
Sr. Director Global Technical Operations at VTEL CORP in June 1997 to November 2000
Director Global Technical Operations at Compression Labs in October 1988 to June 1997
Service Manager at Hoppmann Corporation in April 1986 to October 1988
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Contract Manufacturing Management
Change Management
Continuous Improvement
Telecommunications
Wireless
Manufacturing
WLAN
Video Conferencing
International Business
Integration
Video
Executive Management
customer support
technical support
customer service
customer delight
M&A experience
Outsourcing Management
WiFi
Customer Support
Customer Service
Unified Communications
Mergers
Customer Satisfaction
Technical Support
Operations Management
Start-ups
Contract Manufacturing
Quality Assurance
Management
Product Management
Mergers & Acquisitions
Networking
VoIP
SaaS
Product Marketing
Solution Selling
Cross-functional Team Leadership
Product Development
Leadership
Strategy
Program Management
Sales
Outsourcing
Project Management
Training
Data Center
CRM
Strategic Planning
Strategic Partnerships
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What is Mike Will email address?
Email Mike Will at [email protected]. This email is the most updated Mike Will email found in 2026.
What is Mike Will phone number?
Mike Will phone number is +15107943123.
How to contact Mike Will?
To contact Mike Will send an email to [email protected]. If you want to call Mike Will try calling on +15107943123. (updated on October 30, 2024)
What company does Mike Will work for?
Mike Will works for DDC LLC
What is Mike Will's role at DDC LLC?
Mike Will is BUSINESS CONSULTANT Customer and Operations Executive Management
What industry does Mike Will work in?
Mike Will works in the Law Enforcement industry.
Mike Will Email Addresses
Mike Will Phone Numbers
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