Mike Rourke
Customer Success Manager at SITE Technologies | Chicago, Illinois, United States
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Mike Rourke serves as the Operations Coordinator at SITE Technologies, where he leverages his extensive experience in customer success to enhance operational efficiencies and drive client satisfaction. With a strong foundation in sales and interpersonal communication, Mike is adept at fostering relationships that not only retain clients but also empower them to achieve their desired outcomes with SITE's innovative solutions. His role is pivotal in bridging the gap between customer needs and product offerings, ensuring that every client interaction is meaningful and productive.
Currently, Mike is spearheading several key projects aimed at optimizing the customer journey. By implementing data-driven strategies, he analyzes customer feedback to identify areas for improvement and develop tailored solutions that address specific challenges. His proactive engagement with clients allows him to anticipate their needs, leading to enhanced customer experiences and increased retention rates. Mike's commitment to personal development and leading positive change within the organization is evident in his collaborative approach, working closely with cross-functional teams to align operations with customer expectations.
In addition to his operational responsibilities, Mike is passionate about building confidence in his team and fostering a culture of continuous improvement. His skills in sales effectiveness and virtual team management have proven invaluable in navigating the complexities of today’s business landscape. As a proud member of the Beverly community, Mike brings a unique perspective to his role, emphasizing the importance of relationships and community engagement in driving success at SITE Technologies.
Customer Success Manager at SITE Technologies in September 2024 to Present
Operations Coordinator at SITE Technologies in March 2023 to August 2024
Manager of Market Development at DocuSign in May 2022 to September 2022
Sr. Market Development Representative at DocuSign in December 2021 to May 2022
Market Development Representative at DocuSign in January 2021 to November 2021
Senior Sales Development Representative - Sales Solutions at LinkedIn in April 2020 to August 2020
Sales Development Representative - Sales Solutions at LinkedIn in November 2019 to April 2020
Senior Account Executive - Premium Seating at Chicago White Sox in April 2018 to October 2019
Account Executive - Group Sales at Chicago White Sox in October 2014 to April 2018
Account Executive - New Business at Chicago White Sox in March 2013 to October 2014
Account Executive at Camelback Ranch Baseball (Dodgers & White Sox Spring Training Facility) in October 2012 to March 2013
Sales Associate at Chicago White Sox in October 2011 to October 2012
Account Executive at International Sports Management, USA in May 2011 to October 2011
Data Control Support/Installation Analyst at Shoppertrak RCT Corporation in October 2010 to February 2011
Sports Intern at NBC 5 Chicago/Universal WMAQ-TV in May 2009 to August 2009
Intern at Near North National Title LLC in May 2008 to August 2008
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Northern Illinois University, Bachelor of Arts, January 2006 to January 2010
Northern Illinois University
St. Rita of Cascia High School, January 2002 to January 2006
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Sports
Customer Service
Sales
Salesforce.com
New Business Development
Sales Presentations
Account Management
Direct Sales
Cold Calling
Sales Process
Selling
Sales Operations
Networking
Team Building
Marketing
Ticket Sales
Social Media Marketing
Archtics
Management
Sports Marketing
Sponsorship Sales
Constructive Feedback
Time Management
Career Management
Virtual Teams
Negotiation
Change Management
Personal Development
Coping
Employee Wellness
Self-esteem
Emotional Intelligence
Resiliency
Self-confidence
Confidence Building
Stress Management
Mindfulness
Work Life Balance
High Stress Environment
Leading Positive Change
Solution Selling
Sales Effectiveness
Interpersonal Communication
Virtual Collaboration
Virtual Work
Home Offices
Telecommuting
Life Skills
Meditation
Mindfulness Meditation
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Discover more about SITE TechnologiesWhat is Mike Rourke email address?
Email Mike Rourke at [email protected] and [email protected]. This email is the most updated Mike Rourke's email found in 2026.
How to contact Mike Rourke?
To contact Mike Rourke send an email to [email protected] or [email protected].
What company does Mike Rourke work for?
Mike Rourke works for SITE Technologies
What is Mike Rourke's role at SITE Technologies?
Mike Rourke is Customer Success Manager
What is Mike Rourke's Phone Number?
Mike Rourke's phone (217) ***-*210
What industry does Mike Rourke work in?
Mike Rourke works in the Internet industry.
Mike Rourke Email Addresses
Mike Rourke Phone Numbers
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