Mike Medlin

As a Field Services Asset Specialist at Novant Health, Mike Medlin plays a pivotal role in optimizing asset management strategies that drive operational efficiency and accountability within the organization. With a keen focus on the Greater Winston Salem market, Mike oversees the entire lifecycle of End User Computing (EUC) IT assets, ensuring meticulous monitoring, recovery, deployment, and mitigation processes are in place. His expertise in IT procurement and inventory control allows him to implement best practices that not only enhance asset visibility but also reduce costs and improve service delivery.

Currently, Mike is spearheading the implementation of ServiceNow and Hardware Asset Management (HAM) systems, which are critical to streamlining operations and fostering seamless collaboration across departments. His ability to coordinate effectively with various vendors ensures that Novant Health maintains high standards of service while aligning with organizational goals. Mike’s strong analytical skills and critical thinking enable him to resolve complex problems swiftly, ensuring minimal disruption to services.

In addition to his technical acumen with operating systems and Active Directory, Mike is dedicated to providing customer-focused service, which is essential in a healthcare environment where technology plays a crucial role in patient care. His commitment to continuous improvement and agile methodologies positions him as a valuable asset to Novant Health, driving initiatives that enhance both operational performance and user satisfaction. Through his strategic oversight and proactive approach, Mike is not only enhancing asset management practices but also contributing to the overall mission of delivering exceptional healthcare services.