Mike Johnson
Chief Operating Officer/Executive Director at ResultsCX Bulgaria EAD | Bulgaria
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As the Chief Operating Officer and Executive Director at ResultsCX Bulgaria EAD, Mike Johnson brings a wealth of experience and a strategic vision to the forefront of customer service excellence. With a robust background in the Automotive, Telecommunications, Financial Services, and Business Process Outsourcing sectors, Mike has honed his expertise in Project Implementation, Business Process Improvement, and Change Management. His leadership is characterized by a customer-centric approach, ensuring that the 1,800 professionals at ResultsCX deliver award-winning multi-lingual customer service solutions that meet the diverse needs of recognizable global brands.
Under Mike's guidance, ResultsCX Bulgaria has successfully executed key projects that enhance operational efficiency and elevate the customer experience. His ability to manage large teams effectively, focusing on both inbound and outbound customer contact sales and service solutions, has been instrumental in driving performance and achieving strategic goals. Mike's commitment to resource planning and team building fosters a culture of collaboration and innovation, empowering employees to excel in their roles and contribute to the company's success.
Moreover, Mike's problem-solving skills and strategic planning capabilities enable him to navigate the complexities of the BPO landscape, ensuring that ResultsCX remains at the forefront of industry trends and customer expectations. By leveraging his extensive knowledge and experience, Mike continues to position ResultsCX Bulgaria as a leader in providing exceptional customer service solutions across various sectors, ultimately enhancing client satisfaction and loyalty.
Chief Operating Officer/Executive Director at ResultsCX Bulgaria EAD in January 2016 to Present
UK Business Development Director at Sixty K Ltd (60K) in November 2010 to December 2015
Senior Customer Service Manager - HVBU and LVBU at ATS Euromaster in January 2003 to January 2010
Contact Centre Manager at Travelseekers Worldwide Ltd in January 2002 to January 2003
Senior Customer Services Manager at Telewest Communications Ltd (formerly Birmingham Cable Ltd) in January 1991 to January 2001
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Business Process Improvement
Automotive
Tourism
Project Implementation
Call Center
Customer Service
Customer Satisfaction
Customer Experience
Team Building
People Skills
Business Analysis
Key Account Management
Leadership
Outsourcing
Problem Solving
Strategic Planning
Quality Management
Contact Centers
Call Centers
Telecommunications
Team Management
Business Development
Service Delivery
Change Management
Coaching
Management
Customer Retention
B2B
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What is Mike Johnson email address?
Email Mike Johnson at [email protected]. This email is the most updated Mike Johnson email found in 2026.
How to contact Mike Johnson?
To contact Mike Johnson send an email to [email protected]. (updated on November 04, 2024)
What company does Mike Johnson work for?
Mike Johnson works for ResultsCX Bulgaria EAD
What is Mike Johnson's role at ResultsCX Bulgaria EAD?
Mike Johnson is Chief Operating Officer/Executive Director
What is Mike Johnson's Phone Number?
Mike Johnson's phone (**) *** *** 657
Mike Johnson Email Addresses
Mike Johnson Phone Numbers
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