Mike Desmarais, MBA's Email & Phone Number

💼 Past Experience

He has over 10 years of experience in the contact center industry, starting at a young age and going on to lead the company to become a global leader. Before SQM Group, Desmarais worked as an executive-level contactcenter professional at a customer relationship management (CRM) company. In his previous roles, he helped to lead customer service and product launches, as well as increase revenue and customer satisfaction. He has developed several successful customer-centric franchises,such as DXCAT (a CRM company), Time Warner Cable, and American Express. Desmarais is a skilled public speaker and has given many presentations on a range of topics, from customer service to product launches. He has also written articles and spoken at Conference and Events on a variety of contact center topics. Desmarais is a highly respected leader in his field, and is considered a credible expert in contact center technology topics. He is a member of the American Association of Contact Centers Directors (AACPDe) and the International Contact Center Federation (ICF). He is also a highly respected member of the business community and has been involved in a wide range of humanitarian and community causes. He is a donor to many charities, and has given either as a individual or as a group. Desmarais is also a mentor and clinician in the area of human resources. He lectures frequently at industry events and provides coaching to a wide range of businesses.

🎓 Education

Mike Desmarais has a Masters in Business Administration from Athabasca University. Prior to that, he had a Bachelor of Business Administration from the University of Alberta. Mike Desmarais is currently an MBA banner holder at Athabasca University Faculty of Business. Mike Desmarais has a background in management from his undergraduate years at the University of Alberta, through his MBA and then his PBDM studies at Athabasca University.

💡 Technical & Interpersonal Skills

There is no one-size-fits-all answer to this question, as the skills and experience of a CEO or business leader will vary depending on the specific industry or business. However, some basic skills that may be useful for a CEO or business leader include public speaking, strategic planning, entrepreneurship, management, leadership, research, strategy, business strategy, marketing, project management, marketing strategy, program management, training, contact centers, contact center management, call centers, new business development, business networking, customer satisfaction, customer experience management, customer satisfaction research, surveying, contact center technology, contact center optimization, contact center consulting, data analysis, nonprofits, social entrepreneurship, social media, organizational development, event management, change management, start-ups, public relations, fundraising, business development, teaching, customer experience, analysis, quality assurance, coaching, recruiting, customer service, team leadership, consulting, customer service, CRM, team management, business process improvement, team building.