Mike Cummings
Senior Vice President - Head of Claims at The Norfolk & Dedham Group | Hingham, Massachusetts, United States
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Mike Cummings serves as the Senior Vice President and Head of Claims at The Norfolk & Dedham Group, where he leverages over 20 years of extensive experience in corporate strategy and operational leadership to drive transformative change within the claims organization. In his current role, Mike is responsible for overseeing the management and development of claims operations, ensuring that the organization not only meets but exceeds performance metrics while maintaining a customer-centric approach. His deep expertise in claims management and business transformation allows him to implement innovative strategies that enhance operational efficiency and improve overall service delivery.
Under Mike's leadership, key projects have included the integration of advanced analytics and performance metrics to streamline claims processing and enhance decision-making capabilities. His strategic vision has been instrumental in fostering a culture of continuous improvement, where organizational development and change management are prioritized to adapt to the evolving insurance landscape. By collaborating closely with C-Suite leaders across the U.S. and global insurance carriers, Mike has established himself as a trusted advisor, providing insights that drive business strategy and operational excellence.
Mike’s proficiency in underwriting and operations management further complements his role, enabling him to align claims processes with broader business objectives. His commitment to fostering a high-performing claims organization not only supports The Norfolk & Dedham Group’s mission but also positions the company for sustained growth in an increasingly competitive market. Through his leadership, Mike continues to champion initiatives that enhance the customer experience while driving measurable results in claims performance.
Senior Vice President - Head of Claims at The Norfolk & Dedham Group in January 2024 to Present
Senior Principal at Aon in October 2008 to March 2024
Vice President of Property Products for Insurance at Innovation Group North America in January 2007 to January 2008
Senior Industry Solutions Consultant at Pegasystems in June 2007 to October 2007
Principal Managing Consultant at IBM GLOBAL SERVICES in March 1998 to June 2007
Product Manager at RS MEANS COST ESTIMATING SERVICES BY AN ASPE CPE in January 2003 to June 2004
Claims Manager at Amica Insurance in September 1991 to November 1998
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Performance Metrics
Organizational Development
Analytical Skills
Product Management
IT Service Delivery
Innovation Management
Subject Matter Experts
New Business Development
Product Development
Operations Management
Mergers & Acquisitions (M&A)
Service Delivery
Strategic Consulting
Consultative Selling
Solution Selling
Strategic Leadership
Insurance Operations
Data Analysis
Insurance
Management
Strategy
Leadership
Team Building
Claim
Analysis
Start-ups
Project Management
Change Management
Business Strategy
Budgets
Business Analysis
Management Consulting
Strategic Planning
Business Process Improvement
Mergers
Program Management
Outsourcing
Underwriting
PMO
Business Transformation
Consulting
Mergers & Acquisitions
Risk Management
Business Intelligence
IT Strategy
Performance Management
Process Improvement
Entrepreneurship
Marketing Strategy
Business Development
Negotiation
Claims Management
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Discover more about The Norfolk & Dedham GroupWhat is Mike Cummings email address?
Email Mike Cummings at [email protected]. This email is the most updated Mike Cummings email found in 2026.
How to contact Mike Cummings?
To contact Mike Cummings send an email to [email protected].
What company does Mike Cummings work for?
Mike Cummings works for The Norfolk & Dedham Group
What is Mike Cummings's role at The Norfolk & Dedham Group?
Mike Cummings is Senior Vice President - Head of Claims
What is Mike Cummings's Phone Number?
Mike Cummings's phone (413) ***-*311
What industry does Mike Cummings work in?
Mike Cummings works in the Insurance industry.
Mike Cummings Email Addresses
Mike Cummings Phone Numbers
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