Mike Carney
Manager, Customer Service - North America / Global Process Owner - Order to Cash at HB Fuller | Inver Grove Heights, Minnesota, United States
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Mike Carney serves as the Manager of Customer Service for North America and Global Process Owner for Order to Cash at HB Fuller, where he plays a pivotal role in enhancing customer satisfaction and operational efficiency. With a wealth of experience in communications, customer service, and operations, Mike leads a dedicated team of service professionals, ensuring that customer needs are not only met but exceeded. His strategic oversight encompasses a broad spectrum of customer service functions, including order management, invoicing, dispute resolution, and quality assurance.
One of Mike's key projects involves the development and implementation of process automation initiatives aimed at streamlining operations and reducing turnaround times. By leveraging data analysis and continuous improvement methodologies, he has successfully driven initiatives that enhance service delivery while also contributing to revenue generation and cost control. His expertise in supplier negotiation further enables him to maximize profitability and service quality, ensuring that HB Fuller maintains a competitive edge in the market.
Mike is also committed to fostering a culture of teamwork and collaboration within his team. He emphasizes coaching and employee management, empowering his staff to take ownership of their roles and contribute to the overall success of the organization. Through his leadership, HB Fuller has not only improved its customer service standards but has also established a robust framework for ongoing business process improvement. His ability to integrate various functions within the order-to-cash cycle exemplifies his dedication to operational excellence and customer-centric service delivery.
Manager, Customer Service - North America / Global Process Owner - Order to Cash at HB Fuller in January 2013 to Present
Director, Call Center Operations at ECMCSolutions in June 2010 to April 2012
Vice President at Plus Services / Home Serv Delivery, LLC in April 2009 to March 2010
Director, Customer Service at Northwest Airlines in January 1999 to March 2009
Manager, Customer Service Standards at Northwest Airlines, Inc. in January 1992 to January 1999
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Customer Service
Customer Satisfaction
Employee Engagement
Employee Management
Innovation
Operations Management
Call Center
Management
Budgets
Contract Management
Process Improvement
Change Management
Program Management
Team Building
Strategic Planning
Analysis
Leadership
Employee Relations
Transportation
Negotiation
Teamwork
Performance Management
Training
Time Management
Aviation
Process Engineering
Coaching
Customer Experience
Recruiting
Continuous Improvement
Vendor Management
Airport Management
Team Leadership
Contract Negotiation
Leadership Development
Airline Management
Quality Assurance
Sales Operations
Call Centers
Team Management
Integration
Cross-functional Team Leadership
P&L Management
Forecasting
Pricing
Six Sigma
Business Process Improvement
Project Planning
Marketing
Logistics
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Discover more about HB FullerWhat is Mike Carney email address?
Email Mike Carney at [email protected] and [email protected]. This email is the most updated Mike Carney email found in 2026.
What is Mike Carney phone number?
Mike Carney phone number is +19524449546.
How to contact Mike Carney?
To contact Mike Carney send an email to [email protected] or [email protected]. If you want to call Mike Carney try calling on +19524449546. (updated on October 31, 2024)
What company does Mike Carney work for?
Mike Carney works for HB Fuller
What is Mike Carney's role at HB Fuller?
Mike Carney is Manager, Customer Service - North America / Global Process Owner - Order to Cash
What industry does Mike Carney work in?
Mike Carney works in the Chemical Manufacturing industry.
Mike Carney Email Addresses
Mike Carney Phone Numbers
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