Highly skilled and accomplished leader with 20+ years of experience working with the Business and IT to deliver world-class strategic solutions that generate a strategic advantage. Exceptional knowledge managing PMO area, large scale SAP implementations, eCommerce and complex solution delivery across a global organization. A proven leader capable of organizing cross-functional teams to build successful plans and
Highly skilled and accomplished leader with 20+ years of experience working with the Business and IT to deliver world-class strategic solutions that generate a strategic advantage. Exceptional knowledge managing PMO area, large scale SAP implementations, eCommerce and complex solution delivery across a global organization. A proven leader capable of organizing cross-functional teams to build successful plans and IT roadmaps that drive business results. Demonstrated ability for managing and developing talent in multiple areas including: PMO/Project Management, Business System Analysis, Analytics, Test Management, Change Management, Training, Reporting and IT support/Operations. An accomplished professional with a rare combination of facilitation, organizational and analytical skills, business acumen and technical knowledge.
o Portfolio Management
o Large scale SAP implementation/upgrades
o Web development/management
o Ability to lead/manage multiple teams to help meet strategic goals
o Business System Management/Systems Development, Test Management & Reporting Analytics
o Project Management & Resource capacity planning
o Strong problem solving skills
o Excellent communication skills
o Analytical Thinker with ability to facilitate multiple teams groups through large projects
o SAP Release Management
o Test Management (automation, regression and VPT)
PMO Director @ Provide leadership, facilitation, coordination and management of all PMO processes. The UNITY program is a complex multi-year, billion dollar program with many projects running concurrently within the program as well as inter-dependencies with other JCI programs and projects.
•Accountable for the successful, on-time, in-scope and on-budget delivery of the Unity Program
•Responsible to work with the multiple contractors and our system integrator to establish PMO practices that include processes to support running the program, project plans, time tracking against the plan, maintaining an updated organization structure, program governance
•Manage and develop the teams that support to the Program including JCI Project Management, SharePoint, Clarity time reporting, workshops management, metrics and program status reporting
•Ensure Leadership team has regular reporting of project timelines/Milestones, Risks, Issues, Action items, Decisions that need to be made and the status of the overall programs
•Facilitate communications of decisions that are relevant to the Value Streams and Work Stream and Senior Leadership team
•Collaborate with the Finance and the Resource Management Team to track resources for all teams current/future state and work with the teams to evaluate the productivity of those resources to ensure we have top talent from our integrator and that our JCI teams have the proper training to support the successful execution of our program
•Responsible to ensure Lessons Learned sessions are being conducted across the program and results are communicated and shared across the teams and with leadership so that team is educated and gaps are resolved or have mitigation plans
•Provide leadership, direction, mentoring and guidance to the PMO staff and the supporting administrative functions in either a direct reporting relationship or matrix model to foster a strong collaborative, successful business-focused team From December 2014 to Present (11 months) Greater Milwaukee AreaProgram Director, Order to Cash @ Define and develop IT project/program management best practices, processes, and policy to ensure alignment with corporate strategy and goals. Partner with multi-departmental leadership and other stakeholders to locate opportunities and develop and prioritize projects according to relevant measurement criteria. Responsible for the supervision of project/program managers to ensure that all projects the within IT programs are delivered within the defined scope, quality, time and cost requirements.
Accountable for the day to day management and coordination of the program. Work with business and IT partners to create the program strategy, business case and relevant program budgets. Communicate program strategy direction and change with IT and Business leadership. Interact with Regional Managers & PMOs and Deployment Managers to ensure the execution of the Project Management activities. From May 2014 to December 2014 (8 months) Milwaukee, WIDirector, Americas SAP Program @ Provide leadership to 200+ cross-functional and cross-border team members responsible for implementing a new International SAP instance and International eCommerce website that will run every aspect of Grainger’s International business starting with Canada and Mexico. Lead PMO/Program Management function standardizing and implementing multiple processes, gathering requirements, aligning the staff, and creating an integrated roadmap strategy. Coordinated work across eCommerce Product Managers, IT Project Managers, Business Leaders, Global IT leaders and external Integrators. Develop metrics to ensure the project stays on-schedule and within budget while managing contracts and resources for the multi-year, multi-country, $150M program. Directly manage and develop employees in the Program management/Project management, Change management/Operations, Test Management, SOX/Audit, Solution Manager and Intranet development teams.
o Partnered with key leaders to create the programs roadmap, project portfolio, business cases and enterprise standards to keep the team informed and focused on the corporate goal of developing into the largest Global MRO supplier.
o Provided Senior Management with comprehensive information regarding company-wide system investment by integrating International PMO milestones, financial data and statistics with the U.S. Based Project Management Office data.
o Reduced costs as enabled expedited communications across multiple teams by creating standardized PMO, SDLC, project management and change management processes.
o Ensured alignment of roles and responsibilities and deliverables, reduced risk and achieve success by organizing and participating in contract negotiations for all key vendors involved in the program.
o Created repeatable forums, enabling the team to identify and mitigate risk as well as uncover potential cost savings as the program rolled out. From December 2012 to February 2014 (1 year 3 months) Northbrook, ILSenior Manager, Business Systems, Release & Test Management @ Identify, implement and improve on the processes and policies required to successfully implement all major and minor releases for one of the world largest SAP implementations in the world. Ensure testing strategies (Regression, Load and Automation) are implemented across the SAP landscape to ensure successful delivery of key business projects to production. Ensure Release and Test management tools and processes are used effectively across all Grainger’ Quality and Training environments. Lead Grainger’s refresh strategy for our Quality and Training environments annually. Identify and help acquire the people and tools required to deliver on Grainger’s overall strategy.
• Ensure testing strategy, planning and execution is documented, monitored, communicated, managed and executed for all major, minor and off cycle releases
• Responsible for the overall volume and performance planning / testing for Grainger’s SAP platform
• Lead multiple teams simultaneously to solve complex cross-functional technical issues in a timely manner to keep releases on schedule and to keep pace with Grainger’s significant business growth
• Lead the establishment and processes, policies and procedures to provide direction to the IT teams to improve speed to delivery
• Lead the assessment, recommendation and acquisition for the tools required for achieving optimal performance for testing (manual, load, automation) for all our SAP modules.
• Collaborate and drive consensus for solutions across multiple areas such as Infrastructure, Network, Basis, Security, Test and Change management.
• Lead and facilitate the planning of highly cross functional planning activities: Environment refreshes, Release calendars, Outages, Training Environment schedule etc.
• Lead selection and management of external supplier and partner relationships to develop and operate scalable solutions which increase capacity and improve performance
• Responsible to plan the SAP release strategy annually From December 2010 to November 2012 (2 years) Lake Forest, ILProgram Manager - US Business Applications @ Worked to improve and develop corporate PMO and project management processes to provide visibility to work across the organization and standardize, implement and enforce standard IT processes throughout. Responsible for managing all US business application programs/projects with a goal of aligning teams with standards, policies, tools and procedures. Drove the planning and prioritization of work across the organization by partnering with the leadership team to build the U.S. projects annual roadmap, while working closely with Finance and the budgeting process to ensure funding alignment.
o Developed and improved U.S. project forecasting by coordinating and facilitating strong cross-functional relationships between IT and the business sponsors and maintaining open communications regarding project planning, prioritization and financial planning.
o Planning multiple projects, conflict resolution, resource allocation, cross functional problem solving, metrics, visual management, budgeting, project management and training.
o Direct and support managers, SME’s, BSA’s, contractors on various activities relating to time reporting, project execution, budgeting and overall operations for department.
o Built strong cross-functional relationships with both ES and Business for project planning, forecasting, prioritization, execution coordination, and conflict management.
o Ensure that US Business Applications is working on projects that align to company strategy.
o Manage multiple projects at the same time and work across teams to help coach and mentor From October 2007 to November 2010 (3 years 2 months) Lake Forest, ILGroup Manager, Business Systems @ Served on the Grainger e-Business Leadership team and contributed to the direction of the Company’s eCommerce strategy. Directly responsible for managing, planning and all maintenance activities for www.grainger.com. Partnered closely with marketing team to gather business requirements and then translated them into detailed technical requirements. Directly responsible for managing the eCommerce Business Systems Analysts, Project Managers, Technology Support (incident and production LOS support), Test Management and Reporting Analytics. Led planning, forecasting and overall execution for e-Business portfolio for W.W. Grainger working cross functionally with all levels of leadership.
o Responsible for managing the online services project portfolio, facilitating the integration of new project business cases into the overall strategic plan for use by executive management.
o Helped facilitate, organize and prioritize multiple SEO efforts, cross-sell/up-sell opportunities, website monitoring and user-experience efforts with marketing team.
o Business Case development, prioritization, project planning and forecasting for Online Services including Grainger.com, which generates revenue exceeding 800M/yr., e-Procurement Marketplace/Direct connect, EDI system and Grainger’s electronic catalog (CDROM).
o Led a successful project to provide real-time pricing, availability, tax and freight calls from www.grainger.com into Grainger’s core SAP system.
o Facilitate work across Marketing, IT, Sales, Customer Service area to ensure successful delivery and then ensuring monitoring and maintenance after implementation to production. From January 1999 to 2007 (8 years) Lake Forest, ILManager of Technogy Services @ o Managed Technology Team that delivered JetForm Solutions for the U.S.
o Provided consulting services to companies that have manual paper based processes and analyzed the processes, documented, designed, implemented and tested new automated processes using JetForm applications.
o Created proposals, project plans and cost estimates for customers and coordinated overall delivery of automated solutions. From January 1997 to January 1999 (2 years 1 month) Senior Project Manager @ o Responsible for meeting with with clients, creating proposals and cost projections.
o Created project plans and system design documents.
o Installed software, configured and tested NT servers for
internal and external customers.
o Lead development teams to successfully deliver projects.
o Provided technical support and training. From January 1996 to December 1997 (2 years)
Master's Degree, Master of Information Systems Management @ Keller Graduate School of Management From 1999 to 2001 Bachelor's Degree, Computer Information Systems Management @ DeVry University From 1989 to 1990 Michelle MISM,PMP is skilled in: Cross-functional Team..., SDLC, Process Improvement, Business Analysis, Vendor Management, Project Management, Visio, SAP, Business Intelligence, Integration, PMP, Project Portfolio..., E-commerce, Leadership, Quality Assurance, IT Strategy, MS Project, Program Management, Requirements Analysis, PMO, ITIL, Software Project..., Testing, Resource Management, Agile Methodologies, Business Process, Business Process..., Strategic Planning, IT Management, ERP, Management, Team Leadership, Change Management, Project Planning, Strategy, Training, Business Development, Forecasting, Security, CRM, Consulting, Budgets, Information Technology, Outsourcing, Enterprise Architecture, Procurement, Product Management, Enterprise Software, Analysis, Requirements Gathering
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