Michelle Less
Director of Sales Operations at National General, an Allstate Company | Greater Chicago Area
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As the Director of Sales Operations at National General, an Allstate Company, Michelle Less plays a pivotal role in shaping the strategic direction and operational efficiency of the Household Division. With a focus on supporting 180 field sales leaders and over 16,000 independent agents, Michelle is instrumental in driving initiatives that contribute to the division’s impressive $3 billion in annual premium. Her extensive expertise in people management and coaching enables her to cultivate high-performing teams that are aligned with the company’s vision and goals.
Michelle’s leadership is characterized by her ability to connect people, processes, and technology, ensuring that all elements work in harmony to enhance productivity and performance. She employs her strong competencies in strategic planning and process improvement to develop and implement innovative sales strategies that not only improve results but also foster collaboration and relationship-building across various stakeholders. Her proficiency in Six Sigma methodologies further enhances her capability to streamline operations and optimize efficiency, leading to significant improvements in sales outcomes.
Key projects under Michelle’s guidance include the development of comprehensive training programs aimed at empowering independent agents with the tools and knowledge necessary to excel in a competitive market. By leveraging her analytical skills, she identifies trends and insights that inform decision-making and drive continuous improvement initiatives. Michelle’s commitment to excellence and her strategic vision make her a vital asset to National General, as she continues to lead transformative efforts that enhance the overall sales operations landscape.
Director of Sales Operations at National General, an Allstate Company in March 2024 to Present
Sr. Leader Sales Operations Support at National General in January 2021 to March 2024
Senior Operations Manager at Encompass Insurance in May 2018 to December 2020
Sales Support Senior Manager of Dealer Agency Program at Allstate in March 2017 to April 2018
Education and Business Process/Operations Manager at Allstate Insurance Company in December 2013 to March 2017
Revenue Generation Manager at Allstate Insurance Company in May 2012 to December 2013
Senior Sales Professional at Allstate Insurance Company in October 2007 to April 2012
Senior Agency Process Manager at Allstate Insurance Company in April 2005 to October 2007
Agent, Compliance, Claims at State Farm Ins Co's in May 1995 to April 2005
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Six Sigma Certified
Project Managment
Education & Training Development and Facilitation
Content Development
Content Management
People Management
Building Relationships
Project Management
Generating Revenue
Awards and Recognition Program Development
Property & Casualty Insurance
Coaching
Mentoring
Business Strategy
Incentive Programs
Customer-focused Service
Compliance
Claims Handling
Claims Management
Business Technology
Team Building
Cross-team Collaboration
Six Sigma
Commercial Insurance
Sales
Management
Analysis
Strategic Thinking
Training
Insurance
Process Improvement
Leadership
Strategic Planning
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What is Michelle Less email address?
Email Michelle Less at [email protected]. This email is the most updated Michelle Less email found in 2026.
What is Michelle Less phone number?
Michelle Less phone number is +18474024382.
How to contact Michelle Less?
To contact Michelle Less send an email to [email protected]. If you want to call Michelle Less try calling on +18474024382. (updated on November 04, 2024)
What company does Michelle Less work for?
Michelle Less works for National General, an Allstate Company
What is Michelle Less's role at National General, an Allstate Company?
Michelle Less is Director of Sales Operations
What industry does Michelle Less work in?
Michelle Less works in the Insurance industry.
Michelle Less Email Addresses
Michelle Less Phone Numbers
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