Michelle Homer
Executive SME in Leadership, Guest Services, Building High Powered Teams at Homer & Co. | Orlando, Florida, United States
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Michelle Homer is a seasoned leader with over 30 years of experience in the dynamic intersection of guest services, sales, and operations. As the Executive Subject Matter Expert (SME) at Homer & Co., she brings a wealth of knowledge and expertise to her role, focusing on leadership development, team building, and enhancing guest experiences across various high-profile events. Michelle has successfully managed global guest services for prestigious occasions, including the NFL Super Bowl and the upcoming Paris 2024 Olympics, showcasing her ability to navigate complex environments and deliver exceptional results.
At Homer & Co., Michelle is committed to transforming aspiring leaders into high-performing team captains. Her approach combines industry-tested tactics with a deep understanding of change management, allowing her to guide organizations through transitions while maintaining a focus on positive performance management and team accountability. Michelle’s training programs emphasize effective leadership methods that foster a culture of collaboration and innovation, essential for thriving in today’s competitive landscape.
Her expertise extends to project management and customer retention strategies, ensuring that every guest interaction is not only memorable but also contributes to long-term loyalty. By leveraging her extensive background in guest relations and recovery, Michelle equips leaders with the tools they need to create environments where teams can flourish. Whether through public speaking engagements or personalized coaching sessions, she is dedicated to empowering individuals to embrace their leadership potential and drive success within their organizations. With Michelle at the helm, organizations can expect to build high-powered teams that are not only results-driven but also committed to excellence in guest services.
Executive SME in Leadership, Guest Services, Building High Powered Teams at Homer & Co. in January 2024 to Present
Vice President Guest Services at On Location in July 2022 to January 2024
Guest Service Operations Manager, Disney Springs - Walt Disney World, Arrival Experience at Disney Springs in October 2013 to July 2022
Guest Service Operations Manager - Walt Disney World at The Walt Disney Company in March 1991 to July 2022
Guest Service Operations Manager - Shanghai Disney Resort at Shanghai Disney Resort in May 2015 to August 2015
Guest Service Operations Manager, Disney's Typhoon Lagoon - Walt Disney World, Water Park Ops at The Walt Disney Company in May 2011 to October 2013
Guest Service Operations Manager, Disney’s Animal Kingdom Lodge - Walt Disney World, Resort Ops at The Walt Disney Company in January 2010 to May 2011
Disney Special Activities Operations Manager - Walt Disney World, Park Operations at The Walt Disney Company in July 2007 to January 2010
Operations Manager Project Lumiere - Disneyland Paris at Disneyland Paris in January 2007 to July 2007
Operations Manager, EPCOT Main Entrance - Walt Disney World at The Walt Disney Company in May 2003 to January 2007
Manager of Guest Service Operations, Disney’s Vero Beach Resort, Vacation Club - Walt Disney World at The Walt Disney Company in July 2000 to May 2003
Opening Manager of Guest Services, Attractions, Disney’s Animal Kingdom - Walt Disney World at The Walt Disney Company in January 1998 to July 2000
Manager of Guest Service, Old Key West Resort Vacation Club - Walt Disney World, Resort Operations at The Walt Disney Company in February 1994 to January 1998
Assistant Recreation Manager, Davy Crockett Ranch Resort - Disneyland Paris at Disneyland Paris in March 1991 to February 1994
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Project Management
Strategic Thinking
Customer Retention
Customer Service
Leadership Development
Change Management
Guest Service Management
Leadership
Management
Public Speaking
Guest Relations
Guest Recovery
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What is Michelle Homer email address?
Email Michelle Homer at [email protected]. This email is the most updated Michelle Homer email found in 2026.
How to contact Michelle Homer?
To contact Michelle Homer send an email to [email protected].
What company does Michelle Homer work for?
Michelle Homer works for Homer & Co.
What is Michelle Homer's role at Homer & Co.?
Michelle Homer is Executive SME in Leadership, Guest Services, Building High Powered Teams
What is Michelle Homer's Phone Number?
Michelle Homer's phone (305) ***-*417
What industry does Michelle Homer work in?
Michelle Homer works in the Entertainment Providers industry.
Michelle Homer Email Addresses
Michelle Homer Phone Numbers
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