Michael Thomas
Senior Customer Service Advisor at Ganley Dodge Inc | Mentor, Ohio, United States
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Michael Thomas serves as a Senior Customer Service Advisor at Ganley Dodge Inc, where he leverages over two decades of automotive industry experience to enhance customer satisfaction and drive business success. His journey began at Ford Motor Company, where he honed his skills in the marketing group and quickly transitioned into dealer management. This foundational experience equipped him with a deep understanding of sales, marketing, and customer relations, which he now applies in his current role.
At Ganley Dodge Inc, Michael is known for his exceptional ability to engage with customers, ensuring that their unique needs are met with tailored solutions. His approach to customer service is characterized by innovative problem-solving and a commitment to delivering an outstanding customer experience. Michael's expertise in Customer Relationship Management (CRM) allows him to effectively track customer interactions and feedback, enabling him to refine processes and improve service delivery continuously.
Key projects that Michael has spearheaded include the implementation of a new customer feedback system, which has significantly enhanced the dealership's ability to respond to customer needs in real-time. His focus on process improvement and team building has fostered a collaborative environment that empowers his colleagues to excel in their roles. With a strong foundation in business planning and transportation management, Michael not only meets but often exceeds customer expectations, earning him rave reviews and solidifying his reputation as a trusted advisor in the automotive retail sector. His dedication to client relations and customer experience positions him as a vital asset to Ganley Dodge Inc and the broader automotive community.
Senior Customer Service Advisor at Ganley Dodge Inc in January 2010 to Present
Chief Operating Officer at Enigma Key Industries, LLC in July 2022 to Present
Dealer Principal at M & J Auto Sales in January 2008 to October 2011
Managing Partner at Northshore Automotive Inc in January 2006 to January 2008
Area Coordinator / Sales Trainer at Professionals Dealer Association in January 2004 to January 2006
Sales Manager at Bud Brady Ford Inc in January 2003 to January 2005
Sales Manager at Mullinax Ford in January 1996 to January 2003
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Executive Services
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Account Management
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Financial Analysis
Business Analysis
Consumer Behavior
Business Planning
Budgeting
Sales
Management
Sales & Marketing
Sales Management
Business-to-Business (B2B)
Direct Sales
Automotive Sales Training
Team Building
Team Management
Sales Processes
Process Improvement
New Business Development
Client Relations
Staff Development
Customer Service
Customer Relationship Management (CRM)
Project Management
Team Leadership
Dealer Management
Automotive Sales
Sales Operations
Transportation Management
Customer Retention
Automotive
Sales Process
Warranty
Customer Satisfaction
Customer Experience
Aftersales
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Discover more about Ganley Dodge IncWhat is Michael Thomas email address?
Email Michael Thomas at [email protected]. This email is the most updated Michael Thomas email found in 2026.
How to contact Michael Thomas?
To contact Michael Thomas send an email to [email protected]. (updated on November 04, 2024)
What company does Michael Thomas work for?
Michael Thomas works for Ganley Dodge Inc
What is Michael Thomas's role at Ganley Dodge Inc?
Michael Thomas is Senior Customer Service Advisor
What is Michael Thomas's Phone Number?
Michael Thomas's phone (216) ***-*281
What industry does Michael Thomas work in?
Michael Thomas works in the Software Development industry.
Michael Thomas Email Addresses
Michael Thomas Phone Numbers
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