Michael Norris
Head of Technology Operations at GrayHair Software | Wilmington, Delaware, United States
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Michael Norris serves as the Head of Technology Operations at GrayHair Software, where he plays a pivotal role in driving the organization’s technological advancements and operational efficiency. With a wealth of experience in the financial services sector, Michael is recognized for his strategic leadership and ability to foster high-performing technical teams. Reporting directly to the President, he oversees critical areas including DevOps, Infrastructure Support, and Project Management, ensuring that the company's IT operations align seamlessly with its business objectives.
In his current role, Michael is responsible for managing all on-premise infrastructure across two data centers, as well as optimizing AWS infrastructure to enhance performance and reduce costs. His expertise in DevOps practices enables him to streamline company-wide file movement processing, ensuring that data flows efficiently and securely throughout the organization. Michael is also instrumental in leading the Help Desk operations, where he emphasizes a customer-centric approach to technical support, enhancing user satisfaction and operational responsiveness.
Michael's proficiency in Agile practices, Change Management, and Incident Management further underscores his commitment to continuous improvement and operational excellence. He is dedicated to developing robust Disaster Recovery Strategies that safeguard the company’s assets and ensure business continuity in the face of unforeseen challenges. With a strong background in banking, credit risk, and database management, Michael Norris exemplifies the qualities of a collaborative leader and innovative partner, making significant contributions to GrayHair Software's mission of delivering cutting-edge solutions in the technology landscape.
Head of Technology Operations at GrayHair Software in February 2023 to Present
Technical Director at GrayHair Software in April 2022 to February 2023
Director of Technology, Data Protection Lead at Capital One in September 2021 to April 2022
Director of Technology, Database Lead & IT Operations at Capital One in January 2019 to September 2021
Director of Technology, SRE Leader, Delivery & IT Operations at Capital One in January 2012 to January 2019
Head of Infrastructure Support at INGDirect in January 2011 to January 2012
Group Leader of Application Services at INGDirect in January 2008 to January 2011
Software Engineering Team Leader at INGDirect in January 2006 to January 2008
Environments / Maintenance Manager at INGDirect in January 2005 to January 2006
Software Engineer at INGDirect in February 2002 to January 2005
Independent Consultant / Software Engineer at INGDirect in November 2001 to February 2002
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IT Infrastructure Management
IT Infrastructure Operations
Operations Management
IT Management
IT Operations
Production Support
Leadership
Enterprise Architecture
Technical Support
Retail Banking
Core Banking
Management
Banking
Software Project Management
Disaster Recovery
Operating Systems
Quality Assurance
Scrum
Microsoft SQL Server
Integration
ITIL
Requirements Analysis
Strategy
Credit
Databases
Requirements Gathering
Credit Risk
Project Management
Software Development
Customer Service
SharePoint
SQL
Security
Business Intelligence
Training
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Discover more about GrayHair SoftwareWhat is Michael Norris email address?
Email Michael Norris at [email protected] and [email protected]. This email is the most updated Michael Norris email found in 2026.
What is Michael Norris phone number?
Michael Norris phone number is +13029813130 and +17347188534.
How to contact Michael Norris?
To contact Michael Norris send an email to [email protected] or [email protected]. If you want to call Michael Norris try calling on +13029813130 and +17347188534. (updated on October 29, 2024)
What is Michael Norris net worth?
Michael Norris has an estimated net worth of $150,000 to $249,999
What company does Michael Norris work for?
Michael Norris works for GrayHair Software
What is Michael Norris's role at GrayHair Software?
Michael Norris is Head of Technology Operations
What industry does Michael Norris work in?
Michael Norris works in the Financial Services industry.
Michael Norris Email Addresses
Michael Norris Phone Numbers
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