Michael Mills
Senior Vice President Customer Success at CGS (Computer Generated Solutions) | Tampa, Florida, United States
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As the Senior Vice President at Computer Generated Solutions (CGS), Michael Mills plays a pivotal role in shaping the future of global contact center solutions across various industries. With a focus on technology enablement, Michael is dedicated to helping clients transform their business operations through innovative tools and processes that drive revenue growth while optimizing costs and enhancing operational efficiencies. His extensive expertise in enterprise software, SaaS, and CRM systems positions him as a key leader in the development and delivery of comprehensive contact center solutions.
Michael oversees a diverse portfolio of key projects that leverage CGS's robust onshore and offshore contact center capabilities, which support over 20 languages for customer care and IT technical support. His strategic vision is complemented by a deep understanding of outsourcing and integration, allowing him to forge strategic partnerships that enhance service delivery and client satisfaction. Michael's proficiency in technical writing and financial business case development methodology ensures that solutions are not only effective but also aligned with clients' financial goals.
In an ever-evolving industry, Michael thrives on the challenges of project management and the dynamic nature of call center operations. His commitment to excellence and innovation empowers CGS to remain at the forefront of the contact center landscape, delivering tailored solutions that meet the unique needs of each client. Through his leadership, Michael Mills continues to drive CGS's mission of enabling businesses to achieve transformative results in a competitive marketplace.
Senior Vice President Customer Success at CGS (Computer Generated Solutions) in February 2015 to Present
Client Services Executive (CSE) at IBM in January 2013 to February 2015
Services Sales Manager at IBM in January 2005 to December 2012
Delivery Project Executive/Principal at IBM in September 2000 to January 2005
Executive Program Development Manager - Joint STARS Program at Northrop Grumman Corporation in March 1999 to September 2000
Integrated Logistics Systems Executive - Joint STARS Program at Northrop Grumman Corporation in April 1993 to March 1999
Engineering Planner at Northrop Grumman Corporation in December 1990 to April 1993
Imagery Interpretation Specialist at United States Air Force in December 1986 to December 1990
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Business Relationship Management
Customer Service
Military Logistics
Client Relations
Business Process Outsourcing (BPO)
Client Services
Strategic Thinking
Direct Sales
Sales Processes
Customer Service Management
Request for Proposal (RFP)
Relationship Development
Relationship Building
Business Strategy and Transformation
Transition Management
Technical Writing; Technical and Financial Business Case Development Methodology
Management
Cloud Computing
Solution Architecture
Managed Services
Data Center
Enterprise Software
SaaS
Solution Selling
Program Management
Integration
Vendor Management
Professional Services
Leadership
IT Strategy
Outsourcing
Sales
Process Improvement
Cross-functional Team Leadership
Account Management
Call Centers
Team Leadership
Business Analysis
CRM
Pre-sales
Strategic Partnerships
Sales Management
Strategy
Business Development
Business Process Improvement
Project Management
Strategic Planning
Customer Relationship Management (CRM)
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Discover more about CGS (Computer Generated Solutions)What is Michael Mills email address?
Email Michael Mills at [email protected]. This email is the most updated Michael Mills email found in 2026.
What is Michael Mills phone number?
Michael Mills phone number is +16465888584 and +12123128364.
How to contact Michael Mills?
To contact Michael Mills send an email to [email protected]. If you want to call Michael Mills try calling on +16465888584 and +12123128364. (updated on October 29, 2024)
What company does Michael Mills work for?
Michael Mills works for CGS (Computer Generated Solutions)
What is Michael Mills's role at CGS (Computer Generated Solutions)?
Michael Mills is Senior Vice President Customer Success
What industry does Michael Mills work in?
Michael Mills works in the It Services And It Consulting industry.
Michael Mills Email Addresses
Michael Mills Phone Numbers
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