Michael Milberg
Customer Service Center Director at Peak Vista Community Health Centers | Colorado Springs, Colorado, United States
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Michael Milberg serves as the Customer Service Center Director at Peak Vista Community Health Centers, where he plays a pivotal role in enhancing the patient experience for over 96,000 members. With a strong belief that empowered employees drive success, Michael has dedicated his career to developing effective training processes that not only boost productivity but also enhance employee engagement and satisfaction. His leadership is characterized by a commitment to organizational excellence, ensuring that the Customer Service Center operates smoothly and efficiently.
In his current role, Michael oversees the day-to-day operations of the Customer Service Center, the Call Center Training Team, and the Telephone Quality Assurance program. His expertise in organizational leadership and international business allows him to implement best practices that align with the center's mission of providing accessible and high-quality healthcare. Michael's proficiency in the ECW Electronic Health Records System and Telephone Skills Based Routing (Cisco and Avaya) enables him to streamline communication and improve service delivery, ensuring that patients receive timely and effective support.
Key projects under his leadership include the development of a comprehensive training curriculum for call center staff, which incorporates conflict resolution training and emergency response protocols (FEMA IS-100 and IS-700). This initiative not only enhances the skills of the team but also fosters a culture of continuous improvement. Additionally, Michael utilizes Halogen HR management software to track performance metrics and facilitate ongoing professional development, ultimately driving better outcomes for both employees and patients. His strategic approach to budgeting and resource allocation further supports the center's operational goals, making him an invaluable asset to Peak Vista Community Health Centers.
Customer Service Center Director at Peak Vista Community Health Centers in February 2020 to Present
Business Planning and Contracts Manage at Peak Vista Community Health Centers in September 2017 to February 2020
Interim Lab Manager at Peak Vista Community Health Centers in May 2017 to September 2017
Receptionist Manager at Peak Vista Community Health Centers in January 2015 to May 2017
Operations Director at Mountain Park Health Centers in January 2013 to November 2014
Sales Services Site Manager at Spherion Professional Services in July 2010 to January 2013
Adjunct Professor-Management at Metropolitan State University of Denver in August 2009 to June 2012
Customer Service Center (Call Center) Manager at Peak Vista Community Healthcare Centers (Colorado Springs, Divide and Fountain, CO) in September 2004 to July 2010
Lead Agent at Network Omni Language Services in June 2004 to September 2004
Lead Agent at First Federal Bank of California in July 2003 to June 2004
Lead Agent at Lufthansa GlobalTeleSales in April 1990 to October 2003
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• Organizational Leadership
• Project Management
• International Business
• International Trainer
• Conflict Resolution Training
• GE Centricity
• Noteworthy Electronic Health Records System
• ECW Electronic Health Records System
• Workforce management (GMT Planet, CC-Modeler Lite and Professional)
• Telephony Solutions (Cisco, Comdial, Aspect, and Avaya)
• Telephone Skills Based Routing (Cisco and Avaya)
• QA/Call Monitoring software (Telrex, Cisco)
• Budgeting
• Halogen HR management software
• FEMA IS-100 and IS-700 Emergency Response
• MS Office
MS Sharepoint
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Discover more about Peak Vista Community Health CentersWhat is Michael Milberg email address?
Email Michael Milberg at [email protected] and [email protected]. This email is the most updated Michael Milberg email found in 2026.
What is Michael Milberg phone number?
Michael Milberg phone number is +17192371419 and +17192080437.
How to contact Michael Milberg?
To contact Michael Milberg send an email to [email protected] or [email protected]. If you want to call Michael Milberg try calling on +17192371419 and +17192080437.
What is Michael Milberg net worth?
Michael Milberg has an estimated net worth of $150,000 to $249,999
What company does Michael Milberg work for?
Michael Milberg works for Peak Vista Community Health Centers
What is Michael Milberg's role at Peak Vista Community Health Centers?
Michael Milberg is Customer Service Center Director
What industry does Michael Milberg work in?
Michael Milberg works in the Restaurants industry.
Michael Milberg Email Addresses
Michael Milberg Phone Numbers
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