Michael Lio
Senior Managing Consultant - Digital Strategy & Interactive Experience at IBM iX | Highland Park, Illinois, United States
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Michael Lio is a dynamic Senior Managing Consultant at IBM iX, specializing in Digital Strategy and Interactive Experience. With over 20 years of experience in client success and relationship building, Michael thrives in diverse environments where innovative thinking is paramount. His current role involves advising clients on the planning and execution of critical digital transformation initiatives and customer experience programs that align with their strategic business objectives.
Michael is adept at managing multiple workstreams and projects, ensuring that milestones are met while overseeing staffing and financial management. His leadership skills are complemented by a deep understanding of business processes and enterprise architecture, enabling him to drive significant improvements and deliver tangible results. He has a proven track record of building trust and fostering communication with executive-level clients and stakeholders, which is essential for navigating the complexities of digital transformation.
One of Michael's key projects involves leveraging Salesforce.com to enhance customer engagement and streamline operations for a major client in the retail sector. By applying his expertise in program management and business advisory, he has successfully guided the client through a comprehensive digital overhaul, resulting in increased customer satisfaction and operational efficiency. Michael's problem-solving abilities and commitment to collaboration make him a valuable asset to any organization seeking to thrive in the digital landscape. His passion for creating interactive experiences not only drives client success but also inspires teams to embrace innovative solutions that push the boundaries of what's possible in the digital realm.
Senior Managing Consultant - Digital Strategy & Interactive Experience at IBM iX in August 2021 to Present
Engagement Manager - Customer Experience Transformation at Tata Consultancy Services in January 2017 to August 2021
Senior Managing Consultant - Customer Relationship Management at IBM, Global Business Services in July 2005 to January 2017
Senior Manager - Customer Relationship Management at Accenture in April 2001 to July 2005
Director eSolutions - Customer Relationship Management at marchFIRST in August 2000 to April 2001
Principal Consultant - Customer Relationship Management at Solbourne in January 2000 to August 2000
Principal Consultant - Front Office Applications Delivery at Oracle in November 1997 to January 2000
Various Positions - Corporate Sales & Marketing Engagement / Delivery at BP Amoco in May 1990 to October 1997
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Change Management
Application Management Services
IT Service Management
Master Data
Customer Experience Analysis
Customer Journeys
Customer Engagement
Customer Segmentation Strategy
Customer Experience Consulting
Customer Journey Mapping
Customer Satisfaction
Digital Transformation
Engagement Management
Leadership
Management Consulting
CRM
Business Process
Business Process Improvement
Business Intelligence
IT Strategy
Solution Architecture
Business Process Design
Requirements Analysis
ERP
SDLC
Enterprise Resource Planning (ERP)
Enterprise Architecture
Business Transformation
Customer Relationship Management (CRM)
Project Management Office (PMO)
Master Data Management
Project Management
Program Management
Sales Force Automation
Business Development
Marketing Strategy
Cloud Computing
Customer Experience
Knowledge Management
Professional Services
Service Delivery
Outsourcing
Risk Management
Practice Management
Sales Management
Digital Marketing
Oracle E-Business Suite
Management
Team Leadership
Thought Leadership
Partner Relationship Management
Mentoring
Problem Solving
Staff Development
Oracle CRM
Customer Experience Management
Service Automation
Applications Delivery
Business Advisory
ServiceNow
Software as a Service (SaaS)
Salesforce.com
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Discover more about IBM iXWhat is Michael Lio email address?
Email Michael Lio at [email protected] and [email protected]. This email is the most updated Michael Lio email found in 2026.
What is Michael Lio phone number?
Michael Lio phone number is +18473707910 and +18476818526.
How to contact Michael Lio?
To contact Michael Lio send an email to [email protected] or [email protected]. If you want to call Michael Lio try calling on +18473707910 and +18476818526. (updated on October 29, 2024)
What is Michael Lio net worth?
Michael Lio has an estimated net worth of $750,000 to $999,999
What company does Michael Lio work for?
Michael Lio works for IBM iX
What is Michael Lio's role at IBM iX?
Michael Lio is Senior Managing Consultant - Digital Strategy & Interactive Experience
What industry does Michael Lio work in?
Michael Lio works in the It Services And It Consulting industry.
Michael Lio Email Addresses
Michael Lio Phone Numbers
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