Michael Lermer
Vice President of B2B Inbound Sales & Retention at Optimum | Tampa, Florida, United States
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Michael Lermer serves as the Senior Director of Call Center Sales at Comcast, where he leverages his extensive experience in sales leadership to drive exceptional performance across a vast network of virtual sales employees. With a focus on strategic leadership and operational excellence, Michael oversees a dynamic team of over 800 virtual sales professionals, facilitating seamless customer interactions for both new and existing residential clients across 13 states. His role is pivotal in managing an impressive 2.4 million customer interactions annually, ensuring that each engagement is not only efficient but also contributes to the overall customer satisfaction and loyalty that Comcast strives to deliver.
Under Michael's stewardship, the call center sales division operates with an $80 million budget, generating a remarkable 1 million revenue-generating units and contributing to an annualized revenue of $680 million. His expertise in inside sales management and new business development has been instrumental in integrating four brick-and-mortar locations into a cohesive virtual sales strategy, enhancing operational efficiency and expanding market reach. Michael's commitment to building inclusive and collaborative cultures has fostered a winning environment that empowers employees to excel and innovate.
In addition to his operational responsibilities, Michael is adept at strategic business planning, utilizing analytical skills to refine sales processes and optimize performance. His proficiency in CRM and marketing strategies, coupled with a passion for leadership development, positions him as a key driver of growth within Comcast's sales organization. As he continues to navigate the evolving landscape of telecommunications, Michael remains dedicated to delivering exceptional results and ensuring that his team remains at the forefront of industry advancements.
Vice President of B2B Inbound Sales & Retention at Optimum in March 2025 to Present
VP of Sales -Travelopia (KKR Company) at Travelopia in April 2024 to March 2025
Senior Director of Call Center Sales at Comcast in October 2021 to April 2024
Senior Director of English, Bilingual, & Chat Inbound Sales at Comcast in October 2017 to October 2021
Senior Director of Inbound Sales at Comcast in December 2014 to October 2017
Director of English Inbound Sales at Comcast in November 2012 to December 2014
Vice President Sales & Service at Kwik Connect in January 2004 to October 2012
Strategic Business Unit General Manager at Affiliated Computer Services in February 2001 to January 2004
Senior Manager Sales & Service at Verizon in February 1995 to January 2001
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Functional Leadership
Multi-functional
Town Hall Meetings
Customer Relationship Management (CRM)
Financial Performance
Sales Coaching
Sales Leadership
Direct Marketing
Retail Sales
Organizational Culture
High Performance Teams
Collaborative Leadership
Strategy Execution
Recruiting
Executive Coaching
Offshore Team Leadership
Teamwork
Culture Change
Inside Sales Management
Inside Sales
Strategic Planning
New Business Development
New Business Opportunities
Business Strategy
Talent Management
Sales Management
People Development
Leadership Development
Strategic Thinking
Budget Forecasting
Coaching
Performance Management
Analytical Skills
Contact Centers
Organizational Development
People Management
Employee Engagement
Sales Processes
Team Management
Sales Operations
Communication
Customer Experience
Sales & Marketing
Team Leadership
Strategy
Leadership
Business Development
CRM
Direct Sales
Management
Marketing
Marketing Strategy
Sales
Salesforce.com
Social Media Marketing
Account Management
Solution Selling
Telecommunications
Vimeo Record
Vimeo Create
LinkedIn Learning
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Discover more about OptimumWhat is Michael Lermer email address?
Email Michael Lermer at [email protected]. This email is the most updated Michael Lermer email found in 2026.
How to contact Michael Lermer?
To contact Michael Lermer send an email to [email protected]. (updated on October 31, 2024)
What company does Michael Lermer work for?
Michael Lermer works for Optimum
What is Michael Lermer's role at Optimum?
Michael Lermer is Vice President of B2B Inbound Sales & Retention
What is Michael Lermer's Phone Number?
Michael Lermer's phone (305) ***-*372
What industry does Michael Lermer work in?
Michael Lermer works in the Telecommunications industry.
Michael Lermer Email Addresses
Michael Lermer Phone Numbers
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