Michael Jr
Vice President and Director of Customer Service at Amalgamated Bank | Budd Lake, New Jersey, United States
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Michael Jr. serves as the Vice President and Director of Customer Service at Amalgamated Bank, where he leverages his extensive 28 years of experience in financial services to drive exceptional customer satisfaction and operational excellence. In his current role, he has successfully expanded the customer service department from 17 to 25 team members, demonstrating his keen ability to assess departmental needs based on volume, staffing levels, and handle times. This strategic growth not only enhances service delivery but also fosters a culture of teamwork and collaboration among a diverse group of Managers, Assistant Managers, Shift Supervisors, and Senior Service Representatives.
Michael is particularly adept at implementing process improvements that streamline operations and elevate the customer experience. He has developed and instituted a robust quality monitoring process that ensures service excellence and aligns with the bank's commitment to customer retention and satisfaction. His expertise in performance metrics allows him to continuously evaluate and refine service strategies, ensuring that the voice of the customer is at the forefront of all initiatives.
In addition to his operational responsibilities, Michael is passionate about mentoring staff, empowering them to reach their full potential while enhancing overall productivity. His leadership style emphasizes open communication and professional development, which not only boosts morale but also drives brand awareness and loyalty among clients. With a strong work ethic and a strategic mindset, Michael Jr. is dedicated to positioning Amalgamated Bank as a leader in customer service within the financial sector.
Vice President and Director of Customer Service at Amalgamated Bank in September 2022 to Present
Customer Service Director at Homestead Smart Health Plans in November 2019 to September 2022
Assistant Vice President/Assistant Manager Customer Service-Call Center Operations at Investors Bank in October 2013 to September 2019
Assistant Manager-Customer Service at New York Life Insurance Company in July 2000 to May 2013
Account Buyer at Strategic Procurement Services in August 1998 to June 2000
Media Buyer-Senior Service Representative at Thermo Fisher Scientific in March 1996 to August 1998
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Management
Call Centers
Process Improvement
Financial Services
Retail Banking
Customer Satisfaction
Workforce Management
Learning Management
Business Process Improvement
Business Development
Commercial Banking
Mutual Funds
Insurance
Retirement Planning
Customer Retention
Banking
Investments
Microsoft Word
Microsoft Excel
Microsoft Office
Outlook
Lotus Notes
ADP Payroll
Remote Desktop
Customer Service Management
Team Building
Customer Service
Team Leadership
Training
Soft Skills
Leadership
Leadership Development
Call Center Development
Call center start-up
Performance Metrics
NICE Call Recording
Impact 360
Cisco Call Manager
Call Center Administration
Softphone
Centra Symposium
Cisco VPN
Remote Monitoring
Voice of the Customer
Mentoring Of Staff
Client Facing Skills
Talent Developer
Leading Meetings
Telecommuting
Highly Detailed
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Discover more about Amalgamated BankWhat is Michael Jr email address?
Email Michael Jr at [email protected] and [email protected]. This email is the most updated Michael Jr email found in 2026.
What is Michael Jr phone number?
Michael Jr phone number is +19736106690 and +15617378660.
How to contact Michael Jr?
To contact Michael Jr send an email to [email protected] or [email protected]. If you want to call Michael Jr try calling on +19736106690 and +15617378660. (updated on October 31, 2024)
What company does Michael Jr work for?
Michael Jr works for Amalgamated Bank
What is Michael Jr's role at Amalgamated Bank?
Michael Jr is Vice President and Director of Customer Service
What industry does Michael Jr work in?
Michael Jr works in the Banking industry.
Michael Jr Email Addresses
Michael Jr Phone Numbers
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