Michael Harwell
Senior Director - Digital Experience Product Management at NICE inContact | Bloomsbury, New Jersey, United States
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Michael Harwell serves as the Senior Director of Digital Experience Product Management at NICE inContact, where he spearheads the development and execution of innovative digital engagement solutions. With over 20 years of experience in Product Management, Michael has cultivated a deep understanding of customer needs and market dynamics, enabling him to lead his global Product Management team with a strategic vision that aligns with the evolving landscape of customer experience. His expertise in SaaS and analytics allows him to leverage data-driven insights to inform product development and enhance usability, ensuring that the solutions delivered not only meet but exceed customer expectations.
At NICE inContact, Michael is currently focused on several key projects aimed at transforming how businesses interact with their customers through advanced digital channels. His leadership in building high-value customer experiences is evident in the successful launch of various products that integrate seamlessly into contact center operations, enhancing both efficiency and customer satisfaction. Michael’s ability to foster cross-organizational alignment is crucial in driving collaboration between product development, professional services, and business alliances, ensuring that all stakeholders are engaged and informed throughout the product lifecycle.
Moreover, Michael’s strong presentation skills and strategic mindset enable him to effectively communicate complex concepts to diverse audiences, from technical teams to executive leadership. As a thought leader in the industry, he is committed to staying ahead of trends in digital engagement, continually seeking opportunities to innovate and improve customer interactions. His passion for building high-performing teams and nurturing talent further strengthens NICE inContact’s position as a leader in the customer experience space, making him an invaluable asset to the organization.
Senior Director - Digital Experience Product Management at NICE inContact in April 2018 to Present
Director - Omnichannel Product Strategy at NICE inContact in December 2016 to April 2018
Senior Manager - Customer Interaction Management Solutions at NICE inContact in December 2014 to December 2016
Senior Product Manager – Digital Customer Experience at Avaya in January 2012 to January 2014
Contact Center Solutions Consultant - Business Development at Avaya in June 2011 to August 2012
Product Manager - Desktop and Routing at Avaya in January 2007 to June 2011
Solutions Manager at Telcordia Technologies in January 2005 to January 2007
Product Manager / Senior Product Manager - Layer 1 & 2 Provisioning Systems at Telcordia Technologies in January 2000 to January 2005
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Leadership
Team Management
Critical Thinking
Analytical Skills
Communication
Presentation Skills
Cross-functional Team Leadership
Presentations
Oral Communication
Cross-team Collaboration
Product Launch
Delegation
User Requirements
Business Metrics
Usability
Product Requirements
Product Design
Business Intelligence (BI)
Avaya
Unified Communications
Telecommunications
Alliances
Strategy Development
Go-to-market Strategy
New Business Development
Enterprise Collaboration
Strategic Partnerships
Consultative Selling
Partner Development
Social Media
Contact Centers
Product Management
Business Alliances
Agile Methodologies
Partner Management
Product Lifecycle Management
Product Development
CRM
Strategy
Managed Services
Solution Selling
IVR
Business Development
Competitive Analysis
Professional Services
Channel Partners
Analytics
Pre-sales
Unified Messaging
SaaS
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Discover more about NICE inContactWhat is Michael Harwell email address?
Email Michael Harwell at [email protected] and [email protected]. This email is the most updated Michael Harwell email found in 2026.
What is Michael Harwell phone number?
Michael Harwell phone number is +19083915400 and +19084799084.
How to contact Michael Harwell?
To contact Michael Harwell send an email to [email protected] or [email protected]. If you want to call Michael Harwell try calling on +19083915400 and +19084799084. (updated on October 30, 2024)
What is Michael Harwell net worth?
Michael Harwell has an estimated net worth of $375,000 to $499,999
What company does Michael Harwell work for?
Michael Harwell works for NICE inContact
What is Michael Harwell's role at NICE inContact?
Michael Harwell is Senior Director - Digital Experience Product Management
What industry does Michael Harwell work in?
Michael Harwell works in the It Services And It Consulting industry.
Michael Harwell Email Addresses
Michael Harwell Phone Numbers
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