Michael Harris
Director - Customer Service at Measure & Made | Vacaville, California, United States
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Michael Harris is a seasoned professional with over 20 years of experience in delivering exceptional customer service across various platforms, including face-to-face interactions and digital communications. As the Director of Customer Service at Measure & Made, he leads a dynamic team of 11 agents, focusing on fostering a culture of continuous improvement and employee development. His extensive background in management, spanning over a decade, has equipped him with the skills necessary to motivate and guide his team towards achieving high performance and customer satisfaction.
In his current role, Michael is responsible for the administration of critical customer service tools such as Zendesk and Gorgias, ensuring seamless integration and functionality across phone, email, chat, and social media channels. His expertise in system administration allows him to maintain and optimize the CRM system, enhancing the team's ability to deliver timely and effective support. Michael also plays a pivotal role in data-driven decision-making by developing and maintaining comprehensive weekly and monthly reports that provide valuable insights to the leadership team.
Michael's commitment to quality assurance and reporting & analysis ensures that the customer service team not only meets but exceeds performance benchmarks. By hosting weekly meetings with his direct reports, he fosters a collaborative environment where feedback and innovative ideas are encouraged. His proficiency in project management and vendor management further strengthens the operational efficiency of the customer service department. With a passion for video games and a keen understanding of retail dynamics, Michael Harris is dedicated to elevating the customer experience at Measure & Made, driving both employee engagement and customer loyalty.
Director - Customer Service at Measure & Made in May 2018 to Present
Manager - Customer Service at Rocksbox in May 2016 to February 2018
Reporting and Analysis Manager / Workforce Manager at Stella & Dot in September 2012 to July 2015
Manager - Customer Service at Stella & Dot in July 2011 to September 2012
Manager - Customer Service at Sony Computer Entertainment America LLC in January 2008 to March 2011
Supervisor at Sony Computer Entertainment America LLC in April 2006 to January 2008
Quality Assurance Specialist at Sony Computer Entertainment America LLC in May 2001 to April 2006
Senior Multimedia Representative at Sony Computer Entertainment America LLC in June 2000 to May 2001
Consumer Services Representative at Sony Computer Entertainment America LLC in November 1999 to June 2000
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Reporting & Analysis
Payroll Processing
System Administration
Presentation Skills
Quality Assurance
Management
Call Center
Software Documentation
Training
Video Games
Customer Service
Call Centers
Customer Satisfaction
Leadership
Customer Experience
Salesforce.com
Performance Management
Troubleshooting
Account Management
Technical Support
Microsoft Excel
Marketing
Forecasting
Time Management
Analysis
Microsoft Word
Customer Retention
Team Leadership
Vendor Management
Process Improvement
Outlook
Budgets
CRM
Cross-functional Team Leadership
Retail
Team Management
Microsoft Office
Project Management
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Discover more about Measure & MadeWhat is Michael Harris email address?
Email Michael Harris at [email protected]. This email is the most updated Michael Harris email found in 2026.
What is Michael Harris phone number?
Michael Harris phone number is +15597230013 and +17078456789.
How to contact Michael Harris?
To contact Michael Harris send an email to [email protected]. If you want to call Michael Harris try calling on +15597230013 and +17078456789. (updated on October 23, 2024)
What is Michael Harris net worth?
Michael Harris has an estimated net worth of $750,000 to $999,999
What company does Michael Harris work for?
Michael Harris works for Measure & Made
What is Michael Harris's role at Measure & Made?
Michael Harris is Director - Customer Service
What industry does Michael Harris work in?
Michael Harris works in the Retail industry.
Michael Harris Email Addresses
Michael Harris Phone Numbers
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