Michael Aure
Call Routing Network Analyst at Pacific Gas and Electric Company | Sacramento, California, United States
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Michael Aure is a seasoned Call Routing Network Analyst at Pacific Gas and Electric Company, where he leverages his extensive experience in the telecommunications industry to enhance customer service operations. With a strong foundation in network administration and a keen understanding of call center dynamics, Michael plays a pivotal role in ensuring seamless communication between the utility provider and its customers. His expertise encompasses a wide range of responsibilities, including real-time monitoring of call activity and alarms, which allows him to swiftly identify and resolve issues that may disrupt service.
In his current role, Michael actively supports and administers the Customer Voice Portal (CVP) servers and the Speech Recognition Interactive Voice Response (IVR) system, ensuring that these critical technologies operate efficiently and effectively. His commitment to excellence is further demonstrated through his involvement in acceptance testing of voice and routing technologies, where he evaluates new systems to assess their operational impacts and overall effectiveness. This proactive approach not only enhances the customer experience but also contributes to the optimization of internal processes.
Michael's skill set is complemented by his strong leadership abilities, honed through years of experience in management and team leadership within call center environments. His proficiency in troubleshooting and customer service, combined with his military background, equips him with a unique perspective on operational efficiency and team dynamics. As he continues to drive innovation and improve call routing strategies at PG&E, Michael Aure remains a vital asset to the organization, dedicated to delivering exceptional service to customers while navigating the ever-evolving landscape of telecommunications.
Call Routing Network Analyst at Pacific Gas and Electric Company in August 2015 to Present
Chief Executive Officer at PAYDAE INC dba BAD Bakers in February 2021 to Present
Telecommunications Specialist at 1-800-Radiator in April 2014 to July 2015
Communications Technician III at Comcast Cable in January 2009 to April 2014
Aviation Boatswain Mate Handler at United States Navy in October 2004 to October 2008
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Troubleshooting
Telecommunications
Network Administration
Switches
Fiber Optics
Network Security
Microsoft Office
Cabling
Military
Team Building
Integration
Networking
Customer Service
Routers
Training
Leadership
Call Centers
Sales
Team Leadership
Management
Security
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Discover more about Pacific Gas and Electric CompanyWhat is Michael Aure email address?
Email Michael Aure at [email protected]. This email is the most updated Michael Aure email found in 2026.
What is Michael Aure phone number?
Michael Aure phone number is +14159739000.
How to contact Michael Aure?
To contact Michael Aure send an email to [email protected]. If you want to call Michael Aure try calling on +14159739000. (updated on November 04, 2024)
What company does Michael Aure work for?
Michael Aure works for Pacific Gas and Electric Company
What is Michael Aure's role at Pacific Gas and Electric Company?
Michael Aure is Call Routing Network Analyst
What industry does Michael Aure work in?
Michael Aure works in the Software Development industry.
Michael Aure Email Addresses
Michael Aure Phone Numbers
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