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Micah Edwards

Technical Support Engineer @ Viastak

Technical analyst

Romford, United Kingdom

Ranked #1,113 out of 22,260 for Technical Support Engineer in United States

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Micah Edwards's Email Addresses & Phone Numbers

Micah Edwards's Work Experience


Technical Support Engineer

July 2015 to Present


Technical Analyst

June 2014 to 2015

Trapeze ITS

System Support Specialist

April 2011 to June 2014

Micah Edwards's Education

Brunel University London

BSc (Hons) Network Computing

2007 to 2012

Warren Comprehensive School

1999 to 2004

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About Micah Edwards's Current Company


Frequently Asked Questions about Micah Edwards

What company does Micah Edwards work for?

Micah Edwards works for Viastak

What is Micah Edwards's role at Viastak?

Micah Edwards is Technical Support Engineer

What is Micah Edwards's personal email address?

Micah Edwards's personal email addresses are m****[email protected], and m****[email protected]

What is Micah Edwards's business email address?

Micah Edwards's business email addresses are not available

What is Micah Edwards's Phone Number?

Micah Edwards's phone +44 ** **** *498

What industry does Micah Edwards work in?

Micah Edwards works in the Computer Networking industry.

About Micah Edwards

📖 Summary

An Infrastructure Support Engineer who has the aspiration & motivation to become more involved in infrastructure and administration. I am constantly trying to challenge and better myself and my career prospects. I am confident and skilled to complete tasks to a high level as a positive team player. Technical skills • Experience in Infrastructure Support. • ITIL v3 Foundation in service management certified • Administration and Configuration of Active Directory • Administration and support of Citrix XenApp 6, Exchange 2010 and VMware 5.5 • Administration and implementation of Symantec Endpoint Protection Manager • System administration in Windows Server 2003 R2, 2008 R2 and 2012. • Ability to grasp high level Infrastructure concepts • Extensive knowledge of computer system setups and using this to efficiently fix software, hardware and network issues. • Experience in working in high pressure environments • Currently studying for MCSA in Windows Server 2012 Specialties: Windows 7 Windows Server 2008 R2 Windows Server 2012 MS Office 2007 and 2010 BMC Remedy Symantec Endpoint ProtectionTechnical Support Engineer @ From July 2015 to Present (4 months) Technical Analyst @ From June 2014 to 2015 (1 year) System Support Specialist @ • Worked in a team of 10 to provide 2nd line Infrastructure Support for London Buses Services Limited (LBSL), I report to the System Support Manager. ( Approx 300 – 500 users ) • I created a PowerShell script to automate the creation of user accounts in Active Directory • Low level knowledge of Virtualisation technologies. • Knowledge of datacentre equipment, passion for learning new and exciting technologies. • Experience with 3rd party companies like Vodafone to ensure our MPLS network circuits was running. • Ensured the Citrix XenApp farms were properly load balanced when issues arose • Support is provided over the telephone and remote connection. The clients ranged from bus garage operators to operations manager for LBSL. • Generation of daily reports. • Maintained knowledge base documents. From April 2011 to June 2014 (3 years 3 months) Desktop Engineer @ • I worked in a team of 8 to provide desktop support to traders and investment bankers. • Set up new users who joined the business, I had to create their account on Active Directory, setup their email and build their workstation. • Help setup Bloomberg configurations on clients workstations. • Deployed application packages to clients. • Support was provided face to face and the clients varied from team leaders to members of the AXA board. • Maintained knowledge base documents. • I liaised with the IT Service Desk Team to facilitate prompt resolutions, including setting up conference rooms and resolve clients urgent requests. IT change Order requests are completed efficiently. From June 2010 to March 2011 (10 months) BSc (Hons), Network Computing @ Brunel University London From 2007 to 2012 Warren Comprehensive School From 1999 to 2004 Micah Edwards is skilled in: Windows Server, Active Directory, Servers, System Administration, Windows 7, Windows, Network Administration, Citrix Metaframe, Data Center, TCP/IP, Unix, Cisco Technologies, Hardware, Computer Network..., Hyper-V, VMware, Microsoft Technologies, Network Security, Antivirus, Network Infrastructure, ITIL v3 Foundations..., Microsoft Exchange, Virtualization, Citrix

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In a nutshell

Micah Edwards's Personality Type

Introversion (I), Intuition (N), Thinking (T), Judging (J)

Average Tenure

1 year(s), 4 month(s)

Micah Edwards's Willingness to Change Jobs



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