Melissa Roberts
Director of Outlets at Hyatt Regency | Houston, Texas, United States
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Melissa Roberts is a dynamic and results-driven hospitality director currently serving as the Director of Outlets at Hyatt Regency. With over five years of experience managing multi-million dollar restaurant operations, Melissa has honed her expertise in food and beverage management, banquet operations, and customer service excellence. In her current role, she oversees the daily business operations of a diverse array of dining venues, including Shula’s Steakhouse, Einstein Bagels, Lobbibar, in-room dining, and a seasonal pool bar.
Melissa's strategic vision and hands-on leadership have been pivotal in enhancing the guest experience and driving revenue growth. A notable achievement includes her successful initiative to revamp the breakfast offerings, which resulted in a remarkable increase in overall guest satisfaction scores from 26% to 54%. By redesigning the buffet layout, streamlining service flow, and introducing a locally inspired à la carte menu, she has not only elevated the dining experience but also fostered a culture of excellence among her team.
Her expertise extends to special events and new restaurant openings, where she leverages her strong organizational skills and attention to detail to create memorable experiences for guests. Melissa's commitment to professional conduct and her deep understanding of the hospitality industry make her a respected leader in food and beverage operations. As she continues to raise the bar for service standards at Hyatt Regency, Melissa remains dedicated to inspiring her teams to achieve their goals and deliver exceptional service that exceeds guest expectations.
Director of Outlets at Hyatt Regency in June 2022 to Present
Food and Beverage Manager at Hyatt Regency in July 2021 to June 2022
Event Services Manager at Hyatt Regency in February 2019 to July 2020
Assistant Food Beverage Manager at Hyatt Regency in June 2018 to February 2019
Catering Manager at American Food & Vending in May 2016 to May 2018
Catering Manager at Artistic Affairs Catering in August 2013 to May 2016
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Professional Conduct
Personal Coaching
Monitoring Performance
Wine
Job Satisfaction
Customer Satisfaction
Special Events
New Restaurant Openings
Customer Service
Beer
Operations Administration
Hospitality Industry
Food and Beverage Operations
People Management
Business Planning
Team Management
Operations Management
Restaurant Management
Banquet Operations
Food Service
Food & Beverage
Catering
Event Management
Corporate Events
Culinary Skills
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Discover more about Hyatt RegencyWhat is Melissa Roberts email address?
Email Melissa Roberts at [email protected]. This email is the most updated Melissa Roberts email found in 2026.
What is Melissa Roberts phone number?
Melissa Roberts phone number is +17733556893.
How to contact Melissa Roberts?
To contact Melissa Roberts send an email to [email protected]. If you want to call Melissa Roberts try calling on +17733556893. (updated on October 29, 2024)
What company does Melissa Roberts work for?
Melissa Roberts works for Hyatt Regency
What is Melissa Roberts's role at Hyatt Regency?
Melissa Roberts is Director of Outlets
What industry does Melissa Roberts work in?
Melissa Roberts works in the Hospitality industry.
Melissa Roberts Email Addresses
Melissa Roberts Phone Numbers
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