Melissa Perry
Director Of Service Operations at Flex Technology Group | Mesa, Arizona, United States
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As the Director of Service Operations at Flex Technology Group (FTG), Melissa Perry plays a pivotal role in shaping the future of Managed Print Solutions (MPS) across the nation. With an impressive background in service operations, Melissa leads multi-company Service Operations Teams that are dedicated to delivering exceptional service and performance for FTG's diverse clientele. Her extensive experience in MPS products and programs enables her to implement strategic initiatives that enhance service delivery, optimize customer satisfaction, and drive customer retention.
Under Melissa's leadership, FTG has successfully launched key projects aimed at streamlining service processes and improving operational efficiency. She has spearheaded initiatives that leverage advanced SaaS solutions and CRM systems to enhance customer experience, ensuring that clients receive timely and effective support. By fostering a culture of collaboration and accountability within her teams, Melissa has cultivated an environment where innovation thrives, allowing FTG to stay ahead of industry trends and meet the evolving needs of its customers.
Melissa’s expertise in contract negotiation and document management further strengthens FTG's position as the largest MPS provider in the United States. Her commitment to excellence in customer service not only elevates the overall service experience but also reinforces FTG's reputation as a trusted partner in the MPS landscape. As she continues to drive operational success, Melissa remains focused on empowering her teams to exceed performance benchmarks and deliver unparalleled service to all FTG customers.
Director Of Service Operations at Flex Technology Group in September 2019 to Present
Executive Director of Sales and Service at Third Party Pet in March 2017 to September 2019
Regional Service Director at Chicago Office Technology Group in October 1997 to March 2017
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Financial Management
Analytical Skills
P&L Management
Managed Print Services
Account Management
Customer Retention
Customer Satisfaction
Call Centers
Field Service
Team Building
Key Account Management
New Business Development
Business Development
Time Management
SaaS
CRM
Customer Service
Document Management
Contract Negotiation
Leadership
Management
Training
Cross-functional Team Leadership
Root Cause Analysis
Theory of Constraints
Integration
Project Management
Service-Level Agreements (SLA)
Leadership Development
Organizational Culture
Change Management
Negotiation
Customer Experience
Supply Chain Management
Process Improvement
Print Management
Service Operations
Major Account Development
Senior-Level Leadership
Operations Management
Client Management
Client Experience
Strategic Planning
Budgeting
Cost Control
Continuous Improvement
Team Leadership
Professional Development
Cross-functional Collaborations
Complex Problem Solving
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Discover more about Flex Technology GroupWhat is Melissa Perry email address?
Email Melissa Perry at [email protected]. This email is the most updated Melissa Perry email found in 2026.
How to contact Melissa Perry?
To contact Melissa Perry send an email to [email protected]. (updated on October 30, 2024)
What company does Melissa Perry work for?
Melissa Perry works for Flex Technology Group
What is Melissa Perry's role at Flex Technology Group?
Melissa Perry is Director Of Service Operations
What is Melissa Perry's Phone Number?
Melissa Perry's phone (602) ***-*394
What industry does Melissa Perry work in?
Melissa Perry works in the It Services And It Consulting industry.
Melissa Perry Email Addresses
Melissa Perry Phone Numbers
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