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Mel McCarthy

Contact Centre Engineer @ Google

Engineering Operations

Ireland

Ranked #973 out of 19,460 for Contact Centre Engineer in United States

Section title

Mel McCarthy's Email Addresses & Phone Numbers

Mel McCarthy's Work Experience

Google

Contact Centre Engineer

March 2011 to Present

NextiraOne

Voice/Data Pre & Post Sales Engineer

May 2009 to March 2011

PFH Technology Group

Senior Telecoms Engineer/Pre Sales Engineer

March 2007 to April 2009

Mel McCarthy's Education

University College Cork

Computer Science

Cork College of Commerce

Marketing

Mel McCarthy's Professional Skills Radar Chart

Based on our findings, Mel McCarthy is ...

Expedient
Focused
Reflective

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Based on our findings, Mel McCarthy is ...

52% Left Brained
48% Right Brained

Mel McCarthy's Estimated Salary Range

About Mel McCarthy's Current Company

Google

- Leading contact center operations in EMEA including managing a team of support engineers to provide operational support to contact centers - Architect, design, deploy and roll out enterprise level contact center and voice systems that are used to interact with advertisers, consumers and enterprises. - Coordinate new system deployments working with internal engineering operations teams such...

Frequently Asked Questions about Mel McCarthy

What company does Mel McCarthy work for?

Mel McCarthy works for Google


What is Mel McCarthy's role at Google?

Mel McCarthy is Contact Centre Engineer


What is Mel McCarthy's personal email address?

Mel McCarthy's personal email address is m****[email protected]


What is Mel McCarthy's business email address?

Mel McCarthy's business email addresses are not available


What is Mel McCarthy's Phone Number?

Mel McCarthy's phone (**) *** *** 405


What industry does Mel McCarthy work in?

Mel McCarthy works in the Internet industry.


Who are Mel McCarthy's colleagues?

Mel McCarthy's colleagues are Angela Valle, Carolina Matos, Shashank Reddy, Shawdi Ilbagian, Kosta Ristovski, Yiyong Guo, Xin Chen, Edward Dorsey, Padma Purushothaman, and Luke C.


About Mel McCarthy

📖 Summary

Broad technical skills combined with outstanding leadership and problem solving ability. Effective communicator capable of explaining complex concepts and ideas to non-technical individuals. • Proven success managing complex projects within cross-functional and matrix-managed environments. • Demonstrated problem identification and solving skills • Excellent communication, leadership and presentation skills. • Demonstrated ability to maintain and develop relationships within cross-functional teams and organizations • Proven ability in Operations & Crisis Management Specialties: Contact centre solutions and optimisation, Call flow design, IR design, Converged communications solutions, Voice over IP, IP Telephony, SIP, Enterprise communications, Unified Communications, Fixed Mobile Convergence, VoWLan,LAN/WAN Network support, Experienced in multiple OS administration including MS Server, Red Hat Linux, Mac OSX and SQL serverContact Centre Engineer @ - Leading contact center operations in EMEA including managing a team of support engineers to provide operational support to contact centers - Architect, design, deploy and roll out enterprise level contact center and voice systems that are used to interact with advertisers, consumers and enterprises. - Coordinate new system deployments working with internal engineering operations teams such as Telecom, Network, Security, Hardware, and Data Center, and external suppliers such as software/hardware manufacturers, and telco/MPLS carriers. - Lead monitoring and troubleshooting of Google’s contact center voice systems and toll free numbers. - Develop and deliver internal training on contact center systems. - Oversee the creation of new processes and tools to support additional requirements on an ongoing basis. - Vendor Management & Contract Negotiation with core technology providers, including providing direction on product roadmaps, defining support and escalation paths and working with vendor management on contract and pricing. From March 2011 to Present (4 years 10 months) Voice/Data Pre & Post Sales Engineer @ Design & Implement Enterprise class communications solutions, encompassing such applications as contact centres, video, UC, VoWiFi, and third party CTI integration. From May 2009 to March 2011 (1 year 11 months) Senior Telecoms Engineer/Pre Sales Engineer @ - Poviding comprehensive consultancy services to SME & Enterprise customers on next gen communications solutions. - Project managing the delivery of agreed solutions across a multidute of vendors - Delivering a tailored post sales support solution From March 2007 to April 2009 (2 years 2 months) WW Program Manager @ Provide operational support to the WW Online Store orgainsation with a primary focus on developing and implementing new technologies that improve customer experience and drive revenue. From April 2005 to March 2007 (2 years) Telecoms Engineer @ Support all aspects of telecommunications for Apples EMEA contact centre, including adminstering the ACD & IVR and related techologies, vendor negotiation and management, deploying new technology such as VoIP. From May 2000 to April 2005 (5 years) Telecoms Engineer @ • Installation and Service of PBX, Key-Systems and Voice recording solutions. • Expertise in client consultation dramatically improved project profit margins through additional service requests and scope additions. From January 1999 to May 2000 (1 year 5 months) Mel McCarthy is skilled in: Unified Communications, SIP, VoIP, Contact Centre, IP PBX, Vendor Management, Contract Negotiation, Project Management, Contact Centers, Telephony


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In a nutshell

Mel McCarthy's Personality Type

Introversion (I), Sensing (S), Thinking (T), Perceiving (P)

Average Tenure

2 year(s), 10 month(s)

Mel McCarthy's Willingness to Change Jobs

Unlikely

Likely

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Mel McCarthy's Social Media Links

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