Meg Cassidy's Email Addresses & Phone Numbers

I started my career in Information Technology at the help desk at University of Wisconsin - Whitewater, where I transferred to finish the last two years of my undergraduate degree. I've always gained enjoyment from education. School was the most enjoyable part of my day as a child, which makes it so much more satisfying to constantly...

I started my career in Information Technology at the help desk at University of Wisconsin - Whitewater, where I transferred to finish the last two years of my undergraduate degree. I've always gained enjoyment from education. School was the most enjoyable part of my day as a child, which makes it so much more satisfying to constantly learn new technology. In my free time, I work to teach others new skills or help them explore some of the amazing things that I have discovered over my years. I am halfway through my graduate degree in Computer Information Systems, with an emphasis in security in an online program offered at Boston UniversitySecurity Engineer @ From November 2015 to Present (2 months) IT Consultant @ - Coordinated the transition of staff computers from Windows XP to Windows 7, including image and software testing, data transfer, and staff training, while maintaining licensing compliance and ensuring minimal operations impact. - Provided consultation on technical upgrades, including outdated software and server infrastructure. From March 2015 to Present (10 months) Network Operations Center Technician @ Wired and wireless network installation and configuration; Cisco routers and switches; network device monitoring (Nagios and Statseeker); automatic backup configuration (Rancid); equipment and component troubleshooting and repair; change management; firewall access-list design and implementation; issue tracking using Solarwinds Web Help Desk. Projects - Configured, upgraded, and deployed switches for new construction and end-of-life replacements, primarily Cisco Catalyst 3650 and Catalyst 4506-E models. - Provided phone-based troubleshooting, assisting students, staff, and department IT representatives with network related issues. - Overhauled outdated or non-existent technical, troubleshooting, and training documentation on the internal wiki. - Employed Cisco Prime to locate, troubleshoot, configure, and map Cisco access points. From June 2015 to August 2015 (3 months) Classroom Computer Specialist, System Administrator @ System design and analysis; computer, software, and multimedia equipment design; server administration and maintenance (Windows Server 2012 and CentOS 5); workstation and server fault tolerance and disaster recovery. Projects - Collaborated with the campus network operations center to address IP and firewall issues affecting classrooms. - Implemented pre-semester imaging of all classroom computers to establish a consistent user experience and maintain optimized performance. - Represented department on committees regarding computer/network technology for teaching and learning. - Completed transfer of workplace server between data centers. From September 2014 to March 2015 (7 months) Assistant Commercial Network Administrator @ roject documentation oversight; invoices and billing; technician time log management; network mapping (Solarwinds Network Topology Mapper) Projects - Input technician time logs and created invoices for commercial customers using Microsoft OneNote and Tigerpaw Software. - Developed best practices to maximize profit and decrease error during technician documentation. From October 2013 to September 2014 (1 year) IT Specialist @ - Conducted enterprise software management, including JIRA and Confluence, on Windows Server 2008. - Directed workstation administration, including software, hardware, and network management, custom computer builds, support, and repair. - Organized technology training and composed documentation for internal clients. - Developed IT help desk with team members in start-up company. - Coordinated communications with various vendors and consulting companies for purchasing, licensing compliance, warranty inquiries, hardware repairs, and customer-based service-level agreements. - Trained in the usage and support of Microsoft Active Directory, MySQL, and enterprise networking. - Supported over 50 local and remote users. Projects - Prepared workstations for audit according to industry standards. - Developed and maintained continuous improvement plan for computer, server, and virtual machine disaster recovery, using VMware, Veeam, Windows Backup, and Symantec System Recovery. - Researched, analyzed, implemented, and administered an internal instance of the enterprise - Hosted bi-yearly IT training and informational sessions for all company employees. From January 2013 to September 2014 (1 year 9 months) Tech Support Staff/Customer Service @ - Assisted faculty of the University to solve technology related issues, both remotely and on-site. - Diagnosed and repaired software and hardware, including component upgrades and replacements. - Trained new hires in troubleshooting techniques, customer service, and usage of ITIL-based service desk management software. - Served as Windows support escalation for Tier 1 technicians and as primary support for Macintosh OS. - Developed work instructions and training material for internal technicians. Projects - Transitioned university computer infrastructure from Windows XP to Windows 7 - Significantly broadened the scope of internal documentation, training material, and OS X technical documentation. - Served as both the Windows support escalation point for Tier 1 technicians and primary support for OSX. From August 2011 to May 2013 (1 year 10 months) Master's Degree, Computer Information Systems, Concentration Security, 3.7 @ Boston University From 2014 to 2016 Bachelor of Science (B.S.), Medical Anthropology and Technical Research, 3.7 @ University of Wisconsin-Whitewater From 2011 to 2013 Bachelor of Science (BS), Nursing Science @ West Coast University-Orange County From 2010 to 2011 General College Requirements, Honors, 3.8 @ Orange Coast College From 2008 to 2010 Cousera.org Meg Cassidy is skilled in: Windows, Computer Hardware, Critical Thinking, Active Directory, Computer Maintenance, Confluence, Research, Customer Service, Computer Repair, Problem Solving, Windows Server, Atlassian JIRA, Technical Writing, VMware, Technical Support