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Mebz Esmail

Director, IT Operations @ Hyperwallet Systems Inc.

Information Technology Leader / Executive

Vancouver, Canada Area

Ranked #873 out of 17,460 for Director, IT Operations in United States

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Mebz Esmail's Email Addresses & Phone Numbers

Mebz Esmail's Work Experience

Hyperwallet Systems Inc.

Director, IT Operations

March 2015 to Present

Vancouver, Canada Area

Honeywell IT Enterprise Services

Manager IT, Global Server Operations - SAP/Hosting Operations Support

January 2012 to February 2015

Honeywell IT Services

Manager IT, Canada & Latin America Application Hosting

April 2010 to December 2011

Mebz Esmail's Education

Vendor Accredited Courses & Certifications

CCNP MCSE CNE & VCP (4 5) Microsoft; Cisco; Novell & VMWare

1998 to 2011

CDI College of Business and Technology

LAN Specialist Diploma Local Area Networks

1996 to 1997

The University of British Columbia / UBC

Bachelor's degree Science & Pharmacology

1988 to 1993

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Mebz Esmail's Estimated Salary Range

About Mebz Esmail's Current Company

Hyperwallet Systems Inc.

Current Responsibilities: > Aligns and contributes to company long-term strategies and goals to ensure infrastructure and communications supports current and ongoing requirements. > Management of mission critical systems, primary responsibility for IT operations response times and SLA obligations. > Collaboration with technical and support staff to deliver 24x7 after hours emergency support. > Recruitment, development, coaching and...

Frequently Asked Questions about Mebz Esmail

What company does Mebz Esmail work for?

Mebz Esmail works for Hyperwallet Systems Inc.

What is Mebz Esmail's role at Hyperwallet Systems Inc.?

Mebz Esmail is Director, IT Operations

What is Mebz Esmail's personal email address?

Mebz Esmail's personal email address is m****[email protected]

What is Mebz Esmail's business email address?

Mebz Esmail's business email addresses are not available

What is Mebz Esmail's Phone Number?

Mebz Esmail's phone (416) ***-*359

What industry does Mebz Esmail work in?

Mebz Esmail works in the Information Technology and Services industry.

About Mebz Esmail

📖 Summary

> Keeping the pulse on the "run"​ part of the 24X7 high-performance, available and redundant operations holding key functional team stakeholders accountable for their service tower. > Recruiting, coaching and mentoring of direct reports with oversight of outsourced supplier individuals who indirectly report to him. > True proponent of mutual collaboration and bringing the best in people, vouching for a win-win situation with key focus on employee empowerment and leadership. > Leads and supports the compliance teams to meet and exceed the requirements of PCI-DSS/SOX compliance including internal / formal audits and risk assessments. > Lead the security, governance and compliance space to maintain a high operational availability and redundancy with key focus on industry standard security postures. > Lead and support creation of enterprise security policies, GRC framework and vulnerability management and controls. > ITIL V3 certified - collaborates with various teams including incident/change/problem and release management while supporting a pristine CMDB for accurate asset management. > Well versed with ITIL framework with various governing bodies which include Service Operations, Service Design, Service Transition, Service Strategy as well as Continual Service Improvement. > Understands customer service and service delivery priorities to meet established SLA's and Operational SLO's for each service. > Promotes technology as the enabler for company bottom line while always looking for ways to bring efficiency with key focus on reduction in total cost of ownership.Director, IT Operations @ Current Responsibilities: > Aligns and contributes to company long-term strategies and goals to ensure infrastructure and communications supports current and ongoing requirements. > Management of mission critical systems, primary responsibility for IT operations response times and SLA obligations. > Collaboration with technical and support staff to deliver 24x7 after hours emergency support. > Recruitment, development, coaching and training of IT staff for responsible functional services including data center, cloud, network, storage, servers, desk side services, voice and security operations. >Oversight of design, implementation and daily execution of governance, risk and compliance processes with strong collaboration of business requirements & security mandates. > Responsible for meeting the BCP and DR requirements as it relates to business and technology architects needs. > Continuous proactive evaluation, extension and improvements of infrastructure architecture in partnership with technology architects. > Support and maintenance of enterprise level documentation of IT policies, systems and networks to meet audit requirements. > Vendor and supplier management, catering to effective procurement aligned with economy of scale. > Inventory and assurance of intellectual property license requirements are compliant. > Delivering IT services aligned with industry best practices framework (ITIL). > Budgetary responsibility - AOP and fiscal year planning. About Mebz: Mebz is a performance driven and process minded global leader. His leadership style is one of empowerment, he believes in empowering and guiding his subordinates to be the best they can be. Mebz understands that People are the true differentiators. Being result oriented, Mebz believes in team work and is a strong proponent of using standardized methodology and leveraging shared solutions across cross functional boundaries in a global arena. From March 2015 to Present (10 months) Vancouver, Canada AreaManager IT, Global Server Operations - SAP/Hosting Operations Support @ Current Responsibilities: * Oversight of Server Administration function globally. Responsibility for 7000+ servers across regions which include the Americas (US, Canada & Latin America), Europe, Middle East & Asia Pacific, while catering to Honeywell strategic business groups. Supported landscape largely includes outsourced service environment as (Private Cloud) managed IT service, with mixed cloud service portfolio of IAAS, PAAS and SAAS. * Aligning current IT trends with Business Goals & Strategies while maintaining the pulse on "run" part of operations. * Coaching and mentoring of direct reporting IT Staff, management and support of outsourced suppliers. * IT Audits and SOX compliance support. * BCP/DR support responsibility * Budgetary responsibilities - AOP Planning and STRAP From January 2012 to February 2015 (3 years 2 months) Manager IT, Canada & Latin America Application Hosting @ • Overseeing entire enterprise infrastructure and operational functions in Canada and Latin America Regions – 60+ business sites across the regions. • Serving as a team leader for CANLA application hosting, driving the execution of various strategic initiatives while catering to business needs. • Support decision making and working with business IT leads to cater to right size IT requirements for various businesses of Honeywell. • Mentoring, coaching and managing of IT staff across the Canada and Latin America. • Strong proponent of Honeywell standards and ensuring adherence security compliance in the server hosting space. • Responsible for preparing and delivering regional Apps Hosting AOP/budget – $4 million USD. • Overseeing deployment of various global enterprise tools and standardization –leveraging the CANLA region as the pilot for execution • Continuous capacity planning while being flexible with team members’ growth and transition opportunities. • Working with various functional departments to bring about IT solution while meeting business needs and being sensitive to budget constraints. • Improved CANLA software currency from 70-98% and hardware currency from 64 to 77% while championing and sponsoring the CANLA server refresh program. • Providing information and supportive guidance to various business SBG’s on strategy, architecture, cost, and quality solutions. • Management of vendor and third party suppliers in the region for better pricing, support and escalations while leveraging economy of scales. • Technical lead on all final solutions put in place in the CANLA region in the application hosting space. From April 2010 to December 2011 (1 year 9 months) CANLA AH Operations Team Lead – Canada & Latin America @ • Ensure day-to-day operational excellence. Keeping availability of systems and uptime to 99% or better. • Responsible for supporting various base business and SBG projects and seeing them to completion, within budget, with excellent quality and customer experience. • Responsible to ensure team follows rigorous project management standards and apply ITIL/Six Sigma and PMO methodologies. • Cater to various SBG’s requirements and support, propose and implement solutions to resolve complex customer problems. • Prioritize business requirements amidst challenging times and deliver on agreements. • Support ITIL versions of Problem Management and resolutions – with team accountability. • Lead, support and cater to technical resources to ensure a positive bottom-line impact for various SBG businesses. • Establishing performance management and metrics to continuously improve service delivery and support. • Advocating global mindset – thinking out of the box – catering to critical thinking while using resources at hand to get the job done with quality and customer focus. From April 2008 to April 2010 (2 years 1 month) Sr Systems Administratior @ • Management and Administration of all Infrastructure servers in Canada and Latin America. • Creating and defining IT Processes/Procedures and WI and submitting to Process Governance Board for approval and subsequent enforcement and standardization to follow the processes. • Continuously interacting with third party vendors and end customers to drive requests to completion while striving to maintain server infrastructure uptime to 100%. • Resolving server related issues through Remedy system. Maintaining our SLA’s to 3 days or better and driving all outstanding Remedy tickets to completion. • Implemented and drove DNS/DHCP consolidation project for CANLA to completion while keeping the Global Network Resource mandate set out by our CIO. • Implemented and drove the WSUS project to completion for the CANLA region. Saved tremendous amount of man hours and dollars every month for GTS to patch all critical servers. • Regionally coordinated and completed the Resource Domain Consolidation project. • Regionally coordinated and completed the datacenter upgrade and UPS implementation project for BC35 site. • Coordinated and drove NT migration project to completion for various sites in CANLA. • Lead and completed the logical access project for BC31 site. • Assisted in streamlining CANLA server inventory database for efficient application hosting data storage. • Lead and drove the Citrix Metaframe migration project to Windows Terminal Services for the business at BC35 site. • Assisted and structured the CANLA backup standardization project. • Continuously driving server refresh projects for various sites. • Coordinated and assisted in MPLS migration project at various BC sites. • Assisted and coordinated Xerox MFD printing project at BC35. • Assisted and coordinated APC UPS powershute software installation/configuration for all CANLA region. From April 2006 to April 2008 (2 years 1 month) Sr Desktop Analyst @ Contract: • Overseeing, implementation and management of helpdesk functions for various sites with approximate user base of 500. • Lead and drove LAN upgrade project at BC35/BC02 and BC03 sites. • Assisting in management and maintenance of all BC35/BC01 and BC31 servers with upgrades and patches. • Working with application hosting team to complete various server projects and seeing them to completion. • Maintenance and management of various groups and ACLs for all of Honeywell resources on the local and remote site servers. • Monitoring and maintenance of Honeywell infrastructure at various regional sites. Addressing global issues and requests from HPS business side and seeing them to completion. From August 2004 to April 2006 (1 year 9 months) Customer Engineer @  Provided hardware and software technical support for Inkra products and platforms. This involved configuration, assistance and troubleshooting of networking devices and other peripheral networking equipment.  Acted as team escalation point for difficult technical and customer issues.  Participated as a technical expert in product marketing meetings and support readiness project work.  Worked with external partners, vendors and customers to clearly document and distribute frequently asked questions for knowledge transfer and consistent accurate resolutions.  Documented all actions taken towards resolving customer issues in contact tracking database.  Product configuration and troubleshooting, which included Intrusion Detection/Prevention, System Routers, Firewall, SSL, Load balancer, Web Accelerator and IPSEC VPN.  Provided Tier 3 Support for VARs, Distributors, and Customers via telephone and e-mail.  Provided On-Site support for customers as needed  Wrote technical notes, application notes, case studies, and solutions for the Technical Assistance Center website  Ensured customer satisfaction by providing timely responses, solutions, suggestions and follow-up. From April 2004 to August 2004 (5 months) Network Analyst @  Configuration, administration and maintenance of switches and routers.  Daily monitoring of networks for critical alerts and virus scanning.  Planning, scheduling and coordinating IT projects.  Configuration, administration of DNS, DHCP and WINS.  Configuration, administration and maintenance of Compaq Proliant NT and Sun Sparc UNIX Servers.  Administration and maintenance of Open Storage infinity raid system.  Administration of IBM Netfinity Lotus Domino Server.  Administration of IBM Netfinity Clear Case Server.  Configuration, administration and maintenance of Tivoli Storage Manager Server and automated exabyte X-80 library.  Implementation of Backup and Disaster Recovery (including offsite storage) procedures using Tivoli Storage Manager  Administration of Data Defect Tracking System (DDTS) by Rational Software.  Secondary administration of SMS server and SQL server.  Administration of mail routing.  Implementation and configuration of print server and printers.  Project support for OS/2 Warp connect and NT Proliant server for testbed configuration of train control system. (skytrain)  Management of resources, user access and security.  Setting up remote connections for offsite network access such as VPN.  Establishing written procedures and policies for clients and network.  Overseeing and attending helpdesk support calls for staff of 100 users running Windows 2000 professional, NT workstation and Windows XP/98/95 operating systems From April 1999 to November 2003 (4 years 8 months) CCNP, MCSE, CNE & VCP (4, 5), Microsoft; Cisco; Novell & VMWare @ Vendor Accredited Courses & Certifications From 1998 to 2011 LAN Specialist Diploma, Local Area Networks @ CDI College of Business and Technology From 1996 to 1997 Bachelor's degree, Science & Pharmacology @ The University of British Columbia / UBC From 1988 to 1993 Mebz Esmail is skilled in: MCSE/CNE, CCNP, ITIL V3, VCP4 & 5, Six Sigma & DFSS, Risk Management, Problem Solving, Data Center, Coaching, Asset Managment, BMC Remedy, Change Management, DRP, BCM, SOX Compliancy

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In a nutshell

Mebz Esmail's Personality Type

Extraversion (E), Intuition (N), Thinking (T), Perceiving (P)

Average Tenure

2 year(s), 1 month(s)

Mebz Esmail's Willingness to Change Jobs



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