Max Vasquez
Partner Operations Specialist at Cognizant | San Jose, California, United States
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Max Vasquez serves as a Partner Operations Specialist at Cognizant, where he plays a pivotal role in enhancing customer satisfaction and streamlining operational processes. With a strong background in customer-focused service, Max excels in troubleshooting complex issues, ensuring that clients receive timely and effective resolutions. His expertise in utilizing tools like Zendesk allows him to manage customer inquiries efficiently, providing end-to-end support that fosters trust and loyalty.
In his current role, Max is responsible for tracking and organizing high-priority bugs and team initiatives, which requires a keen eye for detail and exceptional organizational skills. He collaborates closely with cross-functional teams to identify and troubleshoot user issues, leveraging his knowledge in telecommunications billing and video-on-demand (VOD) services to address client concerns comprehensively. Max's ability to think quickly in fast-paced environments has proven invaluable, especially when handling difficult clients, as he remains calm and focused under pressure.
Max’s strong written communication skills, honed through extensive letter writing and documentation, enable him to convey complex technical information clearly and effectively. His commitment to customer satisfaction is evident in every interaction, as he strives to exceed expectations and deliver exceptional service. As he continues to navigate the challenges of partner operations, Max is dedicated to driving improvements that enhance the overall customer experience, making him a vital asset to the Cognizant team.
Partner Operations Specialist at Cognizant in March 2022 to August 2024
Customer Care Specialist at Hyper in December 2021 to February 2022
IT Customer Service Product Support at Accenture in August 2021 to December 2021
Customer Support Representative at Socket Mobile, Inc. in April 2019 to July 2020
Local Number Porting Specialist at 8x8, Inc. in October 2014 to July 2018
Event Driver Specialist at Infoblox in September 2013 to June 2014
Customer Account Executive at Comcast Cable in March 2003 to November 2012
Data Live/Help Desk Representative at AT&T in August 2001 to December 2002
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Zendesk
Oral Communication
Case Studies
Cold Calling
Negotiation
Customer Requirements
Client Relations
Letter Writing
Case Management
Office Equipment
Attention to Detail
Reliability
Phone Etiquette
Order Processing
Order Entry
Management
Time Management
Leadership
Order Management
Written Communication
Multitasking
Business-to-Business (B2B)
Presentations
Customer-Focused Service
Customer Success
Critical Thinking
Sales Processes
Business Process
Customer Escalation Management
Customer Support
Team Leadership
CRM Databases
Sales
Call Center
Committed to Customer Satisfaction
Customer Service
Cable Television
Internet
Technical Support
Avaya
Telecommunications Billing
Analysis
Escalation
Conflict Resolution
Customer Follow-up
Interpersonal Skill
Problem Solving
VOD
Call Centers
Routers
IP
Workforce Management
VoIP
Telecommunications
Customer Retention
Broadband
Computer Network Operations
Cabling
Customer Experience
Ethernet
Wireless
DOCSIS
Long Distance
PRI
Customer Satisfaction
Fiber Optics
DSL
Metro Ethernet
IVR
Managed Services
Troubleshooting
Avaya Technologies
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Discover more about CognizantWhat is Max Vasquez email address?
Email Max Vasquez at [email protected] and [email protected]. This email is the most updated Max Vasquez email found in 2026.
What is Max Vasquez phone number?
Max Vasquez phone number is +12098263139.
How to contact Max Vasquez?
To contact Max Vasquez send an email to [email protected] or [email protected]. If you want to call Max Vasquez try calling on +12098263139. (updated on October 30, 2024)
What company does Max Vasquez work for?
Max Vasquez works for Cognizant
What is Max Vasquez's role at Cognizant?
Max Vasquez is Partner Operations Specialist
What industry does Max Vasquez work in?
Max Vasquez works in the It Services And It Consulting industry.
Max Vasquez Email Addresses
Max Vasquez Phone Numbers
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