Matthew Serrano
Senior Manager- Sales Operations & Enablement (Partner Success Organization) at Verizon | Bordentown, New Jersey, United States
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Matthew Serrano serves as a Senior Manager in Sales Operations & Enablement within the Partner Success Organization at Verizon, where he leverages his extensive experience in global telecom operations to drive strategic performance improvements. Renowned for his operational excellence, Matthew spearheads high-impact initiatives within the Messaging and Specialty Functions Support Teams, ensuring that best practices are not only developed but also effectively shared across the organization. His leadership is characterized by a commitment to fostering strong partner relationships, which is essential in today’s competitive telecom landscape.
A key aspect of Matthew's role involves mastering Key Performance Indicators (KPIs) to provide strategic insights that guide the organization toward achieving its business objectives. By managing the upstream feedback loop, he ensures continuous optimization and top-tier performance, which is critical for maintaining Verizon's position as an industry leader. His expertise in Learning & Development is particularly noteworthy; he applies innovative training solutions that significantly enhance employee performance and engagement, ultimately driving results that align with the company's strategic vision.
Matthew's skills in curriculum development, change management, and customer relationship management (CRM) enable him to cultivate successful partnerships across cross-functional teams. His ability to resolve complex problems and lead diverse teams positions him as a pivotal figure in driving operational success. With a focus on driving results and enhancing customer service, Matthew Serrano exemplifies the strategic leadership necessary to navigate the evolving challenges of the telecom industry while ensuring that Verizon continues to thrive in a rapidly changing environment.
Senior Manager- Sales Operations & Enablement (Partner Success Organization) at Verizon in June 2024 to Present
Consultant- Learning & Development (Partner Success Organization) at Verizon in February 2021 to June 2024
Consultant - Learning and Development (Strategic Partner Channel) at Verizon in October 2021 to February 2022
Realtor at Berkshire Hathaway HomeServices in September 2013 to December 2021
Senior Trainer- FIOS at Verizon in August 2018 to October 2021
Customer Service Consultant- FIOS (Call Center) at Verizon in February 2015 to August 2018
Sales Supervisor at Best Buy in July 2005 to December 2013
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Strategic Leadership
Cross-functional Collaborations
Project Management
New Hires
Facilitation
Teacher Training
Product Demonstration
Presentations
Communication
Strategic Learning & Development
International Collaboration & Vendor Management
Process Improvement & Strategic Planning
Training Program Management
Leadership & Team Support
Strategic Relationship Building
Curriculum Development & Evaluation
Training Facilitation
Program Management
Analytical Thinking & Feedback Integration
Instructional Design
Training & Development
Performance Analysis
Change Management
Stakeholder Management
Customer Relationship Management (CRM)
Strategic Sales Techniques
Problem Resolution
Product Knowledge & Education
Cross-Functional Teamwork
Strategic Planning
Learning & Development
Leadership & Team Management
Performance Management
Stakeholder Engagement
Loss Prevention
Merchandising
Retail
Store Management
Visual Merchandising
Customer Satisfaction
Retail Sales
Sales
Big Box
Store Operations
Inventory Control
Planograms
Profit
Cashiering
Driving Results
New Store Openings
Inventory Management
Merchandise Planning
POS
Shrinkage
Real Estate
Microsoft Office
Customer Service
Marketing
Leadership
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Discover more about VerizonWhat is Matthew Serrano email address?
Email Matthew Serrano at [email protected]. This email is the most updated Matthew Serrano email found in 2026.
What is Matthew Serrano phone number?
Matthew Serrano phone number is +16094398683.
How to contact Matthew Serrano?
To contact Matthew Serrano send an email to [email protected]. If you want to call Matthew Serrano try calling on +16094398683. (updated on November 04, 2024)
What company does Matthew Serrano work for?
Matthew Serrano works for Verizon
What is Matthew Serrano's role at Verizon?
Matthew Serrano is Senior Manager- Sales Operations & Enablement (Partner Success Organization)
What industry does Matthew Serrano work in?
Matthew Serrano works in the Telecommunications industry.
Matthew Serrano Email Addresses
Matthew Serrano Phone Numbers
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