Matthew Rupe
Executive Vice President of Business Development and Operations at iVox Solutions | Spring Hill, Florida, United States
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Matthew Rupe serves as the Executive Vice President of Business Development at iVox Solutions, where he leverages over 20 years of experience in the Business Process Outsourcing (BPO) industry to drive growth strategies and enhance revenue streams for both new and existing clients. His extensive background in omni-channel customer support and sales—including inbound, outbound, chat, email, chatbot, and AI services—positions him as a pivotal figure in the organization. Matthew's leadership style is characterized by situational management, where he effectively motivates teams through positive reinforcement, fostering an environment that encourages collaboration and innovation.
At iVox Solutions, Matthew is currently spearheading key projects aimed at optimizing customer experience and operational efficiency. His ability to build strong teams and develop bench strength has been instrumental in executing strategic initiatives that align with the company’s vision for growth. By utilizing his extensive network within the BPO sector, he is adept at identifying market opportunities and leveraging relationships to position iVox Solutions as a leader in the industry.
Matthew's expertise in executive management, sales operations, and customer relationship management (CRM) allows him to forecast trends and implement effective strategies that not only meet but exceed measurable goals. His commitment to excellence and results-driven approach ensures that iVox Solutions remains competitive in a rapidly evolving market, ultimately enhancing the customer journey and driving long-term success.
Executive Vice President of Business Development and Operations at iVox Solutions in June 2024 to Present
Vice President of Business Development at Afrishore BPO in February 2025 to Present
Founder/Principal at Rupe BPO Excellence Consulting in April 2019 to June 2024
Site Director at Sykes in October 2013 to March 2019
Senior Operations Manager at APAC Customer Service in January 2009 to June 2012
Market Area Sales Manager at Waste Management in November 2006 to December 2008
Senior Operations Manager at West Corporation in May 2004 to September 2006
Sales Manager at MCI WORLDCOM in February 1999 to April 2004
Event Coordinator/MC at Shooting Star Entertainment, LLC in January 1996 to January 2002
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Executive Management
Coaching
People Development
Human Resources
Sales Management
Highly Ambitious
Experience working with diverse populations
Fast Learner
Motivation
Customer Driven
Customer Satisfaction
Budgets
Team Building
Leadership
Performance Management
Marketing
Recruiting
Vendor Management
Call Center Development
Training
BPO
Workforce Management
Call Centers
Outsourcing
Customer Experience
Process Improvement
Customer Retention
CRM
Management
Account Management
Contact Centers
Business Process Improvement
Interviews
New Business Development
Sales
Hiring
Analysis
Inbound Marketing
Customer Service
Program Management
Operations Management
Leadership Development
Forecasting
Time Management
P&L Management
Team Leadership
Cold Calling
Employee Relations
Sales Operations
Telemarketing
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Discover more about iVox SolutionsWhat is Matthew Rupe email address?
Email Matthew Rupe at [email protected]. This email is the most updated Matthew Rupe email found in 2026.
What is Matthew Rupe phone number?
Matthew Rupe phone number is +13308813867 and +13308813752.
How to contact Matthew Rupe?
To contact Matthew Rupe send an email to [email protected]. If you want to call Matthew Rupe try calling on +13308813867 and +13308813752.
What is Matthew Rupe net worth?
Matthew Rupe has an estimated net worth of -$2,499 to $2,499
What company does Matthew Rupe work for?
Matthew Rupe works for iVox Solutions
What is Matthew Rupe's role at iVox Solutions?
Matthew Rupe is Executive Vice President of Business Development and Operations
What industry does Matthew Rupe work in?
Matthew Rupe works in the Outsourcing And Offshoring Consulting industry.
Matthew Rupe Email Addresses
Matthew Rupe Phone Numbers
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