Matthew Icklan
Director of Quality and Process Engineering at Tunnl | Washington DC-Baltimore Area
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Matthew Icklan currently serves as the Director of Project Management at Tunnl, where he leverages his extensive background in business systems analysis and project management to drive innovative solutions within the organization. With a dynamic approach to leadership, Matthew oversees a diverse range of key projects that enhance operational efficiency and improve stakeholder engagement. His expertise in Agile methodologies and Scrum practices enables him to effectively guide cross-functional teams, ensuring that projects are delivered on time and within scope.
At Tunnl, Matthew is instrumental in implementing process improvements that streamline workflows and enhance the quality of deliverables. His role as a Scrum Master for the engineering team allows him to facilitate agile ceremonies, foster collaboration, and promote a culture of continuous improvement. Matthew’s hands-on experience in quality assurance and testing ensures that all products meet the highest standards before they reach the market.
In addition to his project management responsibilities, Matthew is dedicated to knowledge base development and training facilitation, empowering team members with the skills they need to excel. His background in junior business operations roles, including customer service and sales support, provides him with a unique perspective on the importance of aligning project goals with customer needs. As a result, Matthew is not only focused on delivering projects but also on enhancing the overall customer experience. With a proven track record in vendor management and a keen understanding of the software development life cycle (SDLC), Matthew Icklan is a vital asset to Tunnl, driving success through strategic project execution and innovative problem-solving.
Director of Quality and Process Engineering at Tunnl in March 2022 to Present
Product Owner - eCommerce and Customer Support Tools at Rosetta Stone in June 2018 to February 2022
Sr. Business Systems Analyst at Rosetta Stone in February 2012 to May 2018
Sr. Business Systems/QA Analyst at District of Columbia Public Schools (DCPS) in July 2009 to January 2012
XOHM - Project Manager/Systems Specialist at Sprint Nextel in March 2007 to December 2008
Project Manager at Synchronoss Technologies in October 2006 to March 2007
Large Account Contract Implementation - Project Manager at Sprint Nextel in March 2005 to October 2006
Customer Operations - Project Manager at Sprint Nextel in March 2002 to March 2005
National Care Support- Project Coordinator at Sprint Nextel in October 2000 to February 2002
Burn-In Associate at Sprint Nextel in October 1999 to October 2000
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Jira
Project Management
CRM
Program Management
Business Process Improvement
Process Improvement
Management
Telecommunications
Software Documentation
Testing
Start-ups
Mobile Devices
SDLC
Vendor Management
Call Centers
Business Analysis
Scrum
Product Management
SQL
Axure
OmniGraffle
Prototype
Wireframes
User Stories
Agile Methodologies
User Acceptance Testing
Software Project Management
Requirements Gathering
Requirements Analysis
Visio
Business Process
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Discover more about TunnlWhat is Matthew Icklan email address?
Email Matthew Icklan at [email protected]. This email is the most updated Matthew Icklan email found in 2026.
What is Matthew Icklan phone number?
Matthew Icklan phone number is +14109920766 and +17038993749.
How to contact Matthew Icklan?
To contact Matthew Icklan send an email to [email protected]. If you want to call Matthew Icklan try calling on +14109920766 and +17038993749. (updated on October 30, 2024)
What is Matthew Icklan net worth?
Matthew Icklan has an estimated net worth of $75,000 to $99,999
What company does Matthew Icklan work for?
Matthew Icklan works for Tunnl
What is Matthew Icklan's role at Tunnl?
Matthew Icklan is Director of Quality and Process Engineering
What industry does Matthew Icklan work in?
Matthew Icklan works in the Technology, Information And Internet industry.
Matthew Icklan Email Addresses
Matthew Icklan Phone Numbers
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