Matthew Fish
Senior Director of Field Support at Cennox | Rogersville, Missouri, United States
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Matthew Fish currently serves as the Senior Director of Field Support at Cennox, following the acquisition of Bancsource, where he previously held the position of Director of US Field Service. In this pivotal role, Matthew is instrumental in driving the transformation of field service operations, ensuring that they not only meet but exceed customer expectations. His responsibilities encompass a broad spectrum, including field service coordination, customer relations, quality control, and escalation management, which are critical for maintaining seamless operations across the combined Bancsource and Cennox organizations.
Matthew's expertise in P&L management and change management has been vital in optimizing operational efficiency and enhancing profitability. He employs methodologies such as Kaizen and A3 Thinking to foster a culture of continuous improvement, empowering his team to identify and implement innovative solutions that elevate service quality. His strong background in validation processes, particularly within the regulatory frameworks of the U.S. Food and Drug Administration (FDA), ensures that all field operations adhere to the highest standards of compliance and safety.
Under Matthew's leadership, key projects have focused on refining customer engagement strategies and enhancing service delivery models, which have significantly contributed to increased customer satisfaction and loyalty. His commitment to coaching and team leadership has cultivated a high-performing workforce, dedicated to achieving operational excellence. As Cennox continues to expand its footprint in the field service sector, Matthew's strategic vision and hands-on approach position him as a key driver of success in this dynamic industry.
Senior Director of Field Support at Cennox in May 2021 to Present
Director of US Field Service at Bancsource in August 2018 to May 2021
Field Service Manager - North and South America at SCIEX in October 2013 to August 2018
Field Service Manager - Midwest US at Beckman Coulter - Danaher in September 2011 to October 2013
Customer Coordination Center - Team Lead at Beckman Coulter - Danaher in February 2009 to September 2011
Sales Representative at Olinger Distributing in October 2008 to February 2009
Assistant Finance Manager at Enterprise Car Sales in March 2007 to May 2008
Account Executive at Enterprise Car Sales in January 2006 to March 2007
Assistant Manager at Enterprise Rent-A-Car in January 2005 to January 2006
Management Trainee at Enterprise Rent-A-Car in August 2004 to January 2005
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University of Southern Indiana, Bachelor of Science (B.S.), Computer Information Systems, September 2026
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Field Service Management
Customer Service Management
P&L Management
Data Analysis
Strategic Planning
Oracle Reports
Business Objects
OBIEE
Trimble GPS
Oracle E-Business Suite
Field Service Startup
Business Realignment
Change Management
Gemba
Kaizen
A3 Thinking
Team Leadership
Process Improvement
Medical Devices
Training
Operations Management
Management
Customer Service
Team Building
Cross-functional Team Leadership
Validation
Account Management
Business Development
Customer Satisfaction
Business Analysis
Leadership
U.S. Food and Drug Administration (FDA)
Biotechnology
Life Sciences
Project Management
Contract Negotiation
Coaching
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Discover more about CennoxWhat is Matthew Fish email address?
Email Matthew Fish at [email protected] and [email protected]. This email is the most updated Matthew Fish's email found in 2026.
What is Matthew Fish phone number?
Matthew Fish phone number is 317-476-3399.
How to contact Matthew Fish?
To contact Matthew Fish send an email to [email protected] or [email protected]. If you want to call Matthew Fish try calling on 317-476-3399.
What company does Matthew Fish work for?
Matthew Fish works for Cennox
What is Matthew Fish's role at Cennox?
Matthew Fish is Senior Director of Field Support
What industry does Matthew Fish work in?
Matthew Fish works in the Biotechnology industry.
Matthew Fish Email Addresses
Matthew Fish Phone Numbers
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