Matthew Diamond
Director at BNY | New York City Metropolitan Area
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Matthew Diamond is a seasoned professional with over 15 years of extensive experience in Operations Management, Strategic Planning, and Client Servicing, particularly within the retail and financial sectors. As the Senior Vice President and Business Analyst Manager at BNY Mellon, he plays a pivotal role in leading a dynamic global team within the Business Support and Change function for OPTISM (Operations For Payments Treasury Issuer Services and Markets). His expertise lies in optimizing processes and systems that are integral to enhancing client experiences while mitigating risks and building scalable solutions across the organization.
In his current role, Matthew is responsible for coaching and developing a high-performing team of Business Analysis professionals, ensuring they are equipped with the best practices and tools to deliver exceptional results. He spearheads key projects aimed at streamlining operations and improving service delivery, which not only enhances client satisfaction but also drives operational efficiency. His strategic vision and ability to foster strong client and business relationships have been instrumental in navigating complex challenges within the financial landscape.
Matthew’s proficiency in risk management and customer service, combined with his leadership skills, allows him to effectively mentor team members, empowering them to reach their full potential. His adeptness with Microsoft Office and other analytical tools further supports his commitment to data-driven decision-making. As he continues to innovate and lead within BNY Mellon, Matthew remains dedicated to fostering a culture of excellence and collaboration that ultimately benefits both clients and the organization as a whole.
Director at BNY in March 2025 to Present
Senior Vice President Business Analyst Manager at BNY in June 2020 to March 2025
Specialist Buisness Technology Liason at BNY in October 2018 to June 2020
Lead Analyst Business Technology Liason at BNY in May 2017 to October 2018
Team leader at BNY in January 2016 to May 2017
Northeast Regional Customer Service Specialist at Whole Foods Market in May 2015 to December 2015
Shift Leader at Whole Foods Market in May 2011 to May 2015
Claims Advisor at Lex Autolease in January 2010 to December 2010
Finance assistant at Rochdale Borough Council in January 2009 to September 2009
Business Advisor at The Co-operative Bank plc in February 2008 to January 2009
Operations Clerk at BNY Mellon in July 2007 to January 2008
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The University of Salford, BA Sport and Leisure Management, Sport and Fitness Administration/Management, 2:2, November 2026
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Management
Risk Management
Customer Service
Banking
Microsoft Office
Leadership
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What is Matthew Diamond email address?
Email Matthew Diamond at [email protected]. This email is the most updated Matthew Diamond's email found in 2026.
How to contact Matthew Diamond?
To contact Matthew Diamond send an email to [email protected].
What company does Matthew Diamond work for?
Matthew Diamond works for BNY
What is Matthew Diamond's role at BNY?
Matthew Diamond is Director
What is Matthew Diamond's Phone Number?
Matthew Diamond's phone (212) ***-*252
What industry does Matthew Diamond work in?
Matthew Diamond works in the Financial Services industry.
Matthew Diamond Email Addresses
Matthew Diamond Phone Numbers
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