Matt Hughes
Experience Owner - Digital Banking at Citizens Bank | Providence, Rhode Island, United States
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Matt Hughes is a seasoned professional with over 13 years of experience in the financial services sector, currently serving as the Experience Owner for Digital Banking at Citizens Bank. In this pivotal role, Matt leverages his extensive background in technology development, customer experience, and marketing to spearhead initiatives that enhance digital banking capabilities. His expertise lies in originating and prioritizing digital enhancements that not only drive customer engagement but also facilitate transaction migration and achieve significant cost reductions.
As a Certified Product Owner operating within an Agile scrum-based development framework, Matt collaborates closely with technology teams to execute high-impact projects that align with Citizens Bank’s strategic objectives. His leadership in developing adoption strategies is critical in ensuring that customers fully utilize the bank’s digital offerings, ultimately deepening relationships and fostering loyalty.
In addition to his project management skills, Matt is adept at initiating both internal communications and external marketing campaigns that promote new digital features and services. His comprehensive understanding of retail banking and risk management enables him to navigate the complexities of the financial landscape effectively. By focusing on improving the overall customer experience, Matt plays a vital role in positioning Citizens Bank as a leader in digital banking innovation, ensuring that the bank not only meets but exceeds customer expectations in an increasingly competitive market.
Experience Owner - Digital Banking at Citizens Bank in April 2008 to Present
Assistant Vice President at Santander Bank, N.A. in February 2003 to April 2008
Marketing and Communications Coordinator at Celtic Insurance Company in July 2000 to July 2002
Editor at American College of Healthcare Executives in October 1996 to January 2000
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Financial Services
Retail Banking
Leadership
Marketing
Risk Management
Project Management
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Discover more about Citizens BankWhat is Matt Hughes email address?
Email Matt Hughes at [email protected] and [email protected]. This email is the most updated Matt Hughes email found in 2026.
What is Matt Hughes phone number?
Matt Hughes phone number is +14019352027 and +14014896993.
How to contact Matt Hughes?
To contact Matt Hughes send an email to [email protected] or [email protected]. If you want to call Matt Hughes try calling on +14019352027 and +14014896993. (updated on October 24, 2024)
What is Matt Hughes net worth?
Matt Hughes has an estimated net worth of $25,000 to $49,999
What company does Matt Hughes work for?
Matt Hughes works for Citizens Bank
What is Matt Hughes's role at Citizens Bank?
Matt Hughes is Experience Owner - Digital Banking
What industry does Matt Hughes work in?
Matt Hughes works in the Financial Services industry.
Matt Hughes Email Addresses
Matt Hughes Phone Numbers
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