Mary Koster
Director, Customer Engagement at Mission Cloud | New Providence, Indiana, United States
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As the Director of Customer Engagement at Mission Cloud, Mary Koster plays a pivotal role in shaping the company's approach to client relations and service delivery. With a strong commitment to quality work and customer satisfaction, Mary leads the development of innovative strategies that enhance customer experiences and drive business growth. Her expertise in cloud computing, particularly with Amazon Web Services (AWS), positions her as a key figure in implementing effective customer engagement initiatives that align with Mission Cloud's objectives.
Mary is currently spearheading several key projects aimed at optimizing the customer journey. One of her primary focuses is the development of a partner-led support strategy that not only maximizes service gross margins but also delivers exceptional value to customers. By collaborating closely with cross-functional teams, including Product, Sales, and Customer Success, Mary ensures that standard plays within Cloud Advocacy are established to encourage upselling and cross-selling opportunities. This collaborative approach not only fosters team engagement but also drives buy-in from all stakeholders, ultimately enhancing customer satisfaction.
Her strong communication skills and ability to articulate expectations effectively empower her team to excel in their roles, fostering a culture of accountability and innovation. As an initiator and leader, Mary is dedicated to building revenue and margin forecasts that align with the company’s strategic goals, ensuring that Mission Cloud not only meets but exceeds its revenue targets. With her extensive knowledge of operating systems, software installation, and virtualization technologies like VMware, Mary Koster is not just a leader but a visionary in the cloud services industry, committed to delivering outstanding results for both the company and its clients.
Director, Customer Engagement at Mission Cloud in April 2023 to Present
Manager, Customer Engagement at Mission Cloud in June 2022 to April 2023
Cloud Analyst, InfraOps at Mission Cloud in June 2021 to June 2022
Technical Account Manager at Ntirety in December 2020 to June 2021
Engagement Manager at Ntirety in August 2019 to December 2020
Support Engineer at Ntirety in October 2018 to August 2019
Engagement Architect at Ntirety in October 2016 to October 2018
Systems Administrator at Ntirety in February 2014 to October 2016
Cloud Services Support Engineer at Cbeyond - now a Birch Company in December 2012 to February 2014
DCI (Team Lead/Supervisor) at Geek Squad in August 2006 to December 2012
Broadband Data Specialist 1 at Charter Communications in May 2005 to August 2006
Compression Systems Specialist at EchoStar Corporation in January 2003 to January 2005
Broadcast Operations at EchoStar Corporation in July 2000 to January 2003
Associate Director at Cosmos Broadcating in January 1998 to January 2000
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User Acceptance Testing
Test Planning
Project Coordination
Customer Support
Communication
Analytical Skills
Account Management
Troubleshooting
Networking
Servers
Technical Support
Operating Systems
Computer Hardware
DNS
Windows Server
Hardware
Firewalls
Data Center
Windows 7
Windows
Routers
Cloud Computing
Wireless Networking
Software Installation
VMware
Cisco Technologies
Network Administration
System Administration
Linux
IIS
VPN
TCP/IP
SQL
Microsoft Exchange
Mail Server
HP
Leadership
Symantec Backup
Hyper-V
Dell PowerEdge Servers
CCNA
Domain Name System (DNS)
Virtual Private Network (VPN)
Amazon Web Services (AWS)
Amazon EC2
Amazon S3
Amazon EBS
Amazon VPC
Amazon Web Services & Cloud Computing
Solutions Architecht
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Discover more about Mission CloudWhat is Mary Koster email address?
Email Mary Koster at [email protected]. This email is the most updated Mary Koster email found in 2026.
How to contact Mary Koster?
To contact Mary Koster send an email to [email protected]. (updated on October 30, 2024)
What company does Mary Koster work for?
Mary Koster works for Mission Cloud
What is Mary Koster's role at Mission Cloud?
Mary Koster is Director, Customer Engagement
What is Mary Koster's Phone Number?
Mary Koster's phone (317) ***-*415
What industry does Mary Koster work in?
Mary Koster works in the It Services And It Consulting industry.
Mary Koster Email Addresses
Mary Koster Phone Numbers
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