Marwin Madecastro
Director of Customer Success at Scholastic | Singapore
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Marwin Madecastro currently serves as the Director of Customer Success at Scholastic, where he plays a pivotal role in shaping the company's approach to customer engagement and satisfaction within the competitive landscape of Software as a Service (SaaS) and blended education solutions. With a strong foundation in business-to-business (B2B) strategies and IT infrastructure management, Marwin is dedicated to driving digital transformation initiatives that not only enhance customer experiences but also contribute to the organization's annual recurring revenue growth.
In his current role, Marwin is responsible for establishing and leading the Customer Success department, where he develops and executes a comprehensive strategy aimed at maximizing customer satisfaction, retention, and expansion. His expertise in customer service management and operations allows him to implement best practices that ensure clients derive maximum value from Scholastic's offerings. Key projects under his leadership include the integration of advanced analytics and customer feedback mechanisms to refine service delivery and tailor solutions that meet the unique needs of diverse educational institutions.
Marwin's commitment to fostering long-term relationships with clients is underscored by his certification in Cloud Computing and Big Data, which equips him with the knowledge to navigate the complexities of modern educational technologies. His ability to lead cross-functional teams and manage regional services P&L further enhances Scholastic's capacity to deliver exceptional managed services. As he continues to innovate within the Customer Success domain, Marwin is not only enhancing customer loyalty but also positioning Scholastic for sustained growth in an ever-evolving market.
Director of Customer Success at Scholastic in May 2024 to Present
Customer Success Lead at LeapXpert in May 2022 to March 2024
Regional Director Enterprise, Strategic Services Sales at AudioCodes in August 2020 to May 2022
Regional Customer Success Manager, Services and Solutions at HP in January 2018 to August 2020
Senior Business Development Manager for APAC, Strategic Services and Cloud at Avaya in January 2014 to January 2018
Business Development Manager, Managed Services (Southeast Asia & India) at Dell EMC in January 2011 to January 2013
Account Executive, Global Accounts (Asia Pacific and Japan) at Hewlett Packard Enterprise in January 2008 to January 2011
Regional Account Manager & Service Delivery at Hewlett Packard Enterprise in January 2005 to January 2008
Country Manager at Hewlett Packard Enterprise in January 2000 to January 2005
Head of Group IT and Partner Network Operations at Delbros Inc. in January 1999 to January 2000
Head of Group IT (Electronic Telephone Systems Industries) at Siemens in January 1992 to January 1999
Analyst/Programmer at Asian Savings Bank Group of Companies in January 1989 to January 1992
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Hunter Mentality
Strategic Partner Relationship Management
Startup Mentality
Country Leadership
Executive Level Relationship Building
Country P&L Management
Business Process Improvement
Oil and Gas Industry
Management Consulting
Cross-Selling
Rainmaker
Regional Sales Leadership
Analytic Problem Solving
Executive Relationships
Sales Leadership
Sales Target Management
Business-to-Business (B2B)
Executive Visibility
People Development
Systems Analysis
LAN-WAN
Program Management
Coaching & Mentoring
Enterprise Resource Planning (ERP)
IT Infrastructure Management
Telecommunication Services
Information Security
Wide Area Network (WAN)
IT Recruitment
Network Management Systems (NMS)
Logistics Management
Transportation Management
Software Development
Network Security
Customer Service Management
Digital Strategy
Pipeline Generation
Creative Problem Solving
New Business Development
Center of Excellence
Strategic Planning
Outsourcing Management
Revenue & Profit Growth
Proposal Management
Problem Solving
Messaging Solutions
SAP Products
Upselling
UCaaS
Contact Center as a Service (CCaaS)
Partner Relationship Management
People Management
Pre-Sales Support
Customer Service Operations
Strategic Partnerships
Partner Enablement
Pursuit Management
Field Sales Enablement
Storage Managed Service
SaaS Sales
Services Sales
Regional Services P&L
Device as a Service
ARR Stewardship
Value Based Management
Solution Selling
Sales
Customer Experience
Strategic Thinking
Software Industry
Customer Success
Managed Services
IT Service Management
Service Delivery
IT Outsourcing
Project Management
Cloud Computing
Team Leadership
Outsourcing
IT Strategy
Service Management
ITIL
Enterprise Software
Business Development
IT Management
Management
Strategy
Governance
CRM
Pre-sales
Information Technology
Infrastructure
Leadership
SaaS
Data Center
Vendor Management
Customer Relationship Management (CRM)
Data Analysis
Data Science
Big Data Analytics
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Discover more about ScholasticWhat is Marwin Madecastro email address?
Email Marwin Madecastro at [email protected]. This email is the most updated Marwin Madecastro email found in 2026.
How to contact Marwin Madecastro?
To contact Marwin Madecastro send an email to [email protected]. (updated on November 04, 2024)
What company does Marwin Madecastro work for?
Marwin Madecastro works for Scholastic
What is Marwin Madecastro's role at Scholastic?
Marwin Madecastro is Director of Customer Success
What is Marwin Madecastro's Phone Number?
Marwin Madecastro's phone +44 ** **** *230
What industry does Marwin Madecastro work in?
Marwin Madecastro works in the Telecommunications industry.
Marwin Madecastro Email Addresses
Marwin Madecastro Phone Numbers
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