Markus Reddeker
Senior Director EMEA Service Operations at Diebold Nixdorf | Paderborn, North Rhine-Westphalia, Germany
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Markus Reddeker serves as the Senior Director of EMEA Service Operations at Diebold Nixdorf, where he plays a pivotal role in overseeing service delivery for banking and retail customers across a diverse array of central hubs, including Szczecin, Warsaw, Kosice, and Hyderabad. With a robust team of 750 employees, Markus is dedicated to ensuring seamless coordination and operational efficiency across in-country departments in the UK, Portugal, Spain, Italy, the Czech Republic, Hungary, and Morocco. His leadership is characterized by a collaborative approach that emphasizes open communication and teamwork, fostering an environment where innovative solutions can thrive.
Markus's expertise in transformation and service management is instrumental in driving pragmatic change and operational excellence within the organization. He leverages best practices and industry standards to create sustainable delivery setups that support growth and profitability, ensuring that Diebold Nixdorf remains at the forefront of the financial technology sector. His adeptness in matrix management and global delivery enables him to navigate complex outsourcing challenges, integrating diverse teams and resources to achieve strategic objectives.
Key projects under Markus's leadership include the implementation of ITIL frameworks to enhance IT operations and service delivery, as well as initiatives aimed at optimizing international business operations. His proven track record in leading change and driving transformation across global companies positions him as a thought leader in the industry, committed to delivering best-in-class services that meet the evolving needs of clients in an increasingly competitive landscape. Through his strategic vision and operational acumen, Markus Reddeker continues to shape the future of service operations at Diebold Nixdorf, ensuring that the organization not only meets but exceeds customer expectations.
Senior Director EMEA Service Operations at Diebold Nixdorf in January 2024 to Present
Director Managed Services Delivery & Operations EMEA at Diebold Nixdorf in January 2021 to December 2023
Global Service Director at Diebold Nixdorf in June 2019 to December 2020
Head of Customer Service Management, Service Delivery Management at Diebold Nixdorf in January 2019 to May 2019
Head of Servicemanagement, Global Service Delivery at Diebold Nixdorf in February 2017 to December 2018
Head ITSM Control Managed Service, Service Delivery Management at Diebold Nixdorf in September 2016 to January 2017
Head ITSM Control Managed Service, Service Delivery Management at Wincor-Nixdorf International GmbH in September 2015 to August 2016
Head of Global Deliverymanagement, Global Solution Management Center at Wincor-Nixdorf International GmbH in September 2014 to September 2015
Senior Project Manager at Wincor-Nixdorf International GmbH in January 2012 to August 2014
Head of Country Production Center End User Services Germany at AtoS IT Solutions and Services GmbH in July 2011 to December 2011
Head of Country Production Center End User Services Germany at Siemens IT Solutions and Services GmbH in October 2010 to June 2011
Line Manager Operations at Siemens AG IT Solutions and Services in September 2005 to September 2010
Commercial Manager at Siemens Business Services GmbH & CO OHG in June 1999 to August 2005
Werkstudent at Siemens in October 1996 to May 1999
Werkstudent at Siemens in June 1995 to September 1995
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Transformation
Servicemanagement
Outsourcing
Lifecyclemanagement
Matrix-Management
Global Delivery
Retail
IT-Service-Management
IT-Outsourcing
Integration
Internationaler Geschäftsverkehr
ITIL
IT-Operations
Management
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Discover more about Diebold NixdorfWhat is Markus Reddeker email address?
Email Markus Reddeker at [email protected]. This email is the most updated Markus Reddeker email found in 2026.
How to contact Markus Reddeker?
To contact Markus Reddeker send an email to [email protected]. (updated on September 13, 2024)
What company does Markus Reddeker work for?
Markus Reddeker works for Diebold Nixdorf
What is Markus Reddeker's role at Diebold Nixdorf?
Markus Reddeker is Senior Director EMEA Service Operations
What is Markus Reddeker's Phone Number?
Markus Reddeker's phone (**) *** *** 205
What industry does Markus Reddeker work in?
Markus Reddeker works in the It Services And It Consulting industry.
Markus Reddeker Email Addresses
Markus Reddeker Phone Numbers
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