Marko Rsch

Q: What is Marko Rsch email address?

Email Marko Rsch at roschm@amazon.com. This email is the most updated Marko Rsch email found in 2026.

Q: How to contact Marko Rsch?

To contact Marko Rsch send an email to roschm@amazon.com. (updated on October 29, 2024)

DE Outsourcing Partner Manager at Amazon | Berlin, Berlin, Germany

About Marko Rsch

Marko Rsch currently serves as the DE Outsourcing Partner Manager at Amazon, where he plays a pivotal role in overseeing the performance of outsourced seller support partners across multiple countries, including Germany, Poland, Serbia, India, and Egypt. With a focus on managing a team of over 300 agents and their respective leadership teams, Marko is instrumental in ensuring that operational standards are met and exceeded. His daily responsibilities encompass comprehensive performance management, where he evaluates both quality and quantity metrics to drive continuous improvement. By leveraging data-driven root cause analysis, he identifies performance bottlenecks and develops actionable plans to enhance service delivery.

In addition to performance oversight, Marko is adept at optimizing staffing strategies to meet the dynamic demands of Amazon's seller support operations. His expertise in workforce management ensures that each site is adequately staffed, enabling seamless support for sellers while maintaining high levels of customer satisfaction. Marko's proficiency in tools such as Microsoft Excel, including advanced functionalities like pivot tables, allows him to analyze complex datasets efficiently, providing insights that inform strategic decisions.

Marko's role is not just about management; it also involves fostering strong partnerships with outsourcing sites to integrate them effectively into Amazon's operational framework. His experience with platforms like Google Analytics and proficiency in various content management systems, such as Joomla and WordPress, further enhance his ability to drive performance and optimize processes. As a dedicated professional in the outsourcing domain, Marko Rsch exemplifies the blend of analytical skills and leadership necessary to thrive in a fast-paced, customer-centric environment like Amazon.

Marko Rsch Work